Line IT Support — Helpdesk Technician with Training & Growth

The Channel Recruiter Ltd; Nottingham; On-site; GBP 20,000 - 24,000; Full time

Job summary

A leading technology support company in Nottingham is seeking a Line IT Support professional to be the first point of contact for customer queries and technical incidents. You will log issues and communicate consistently with customers. Ideal candidates will have some technical experience or strong customer service backgrounds, with a keen interest in IT. Extensive training will be provided, making this a great opportunity for those looking to grow in the tech support field.

Benefits

Private Healthcare

Pension

25 days holiday

Group Life Insurance

Income Protection

Gym Discounts

Free Fuel Fridays

Employee of the Quarter

Employee Referral program

Qualifications

• At least 6-12 months experience in a technical role or relevant customer service experience.
• Familiarity with helpdesk functions is preferred.
• Interest in IT is welcomed; training will be provided.

Responsibilities

• Act as the first point of contact for customers.
• Log all technical incidents and requests.
• Ensure consistent communication with customers about their queries.

Skills

Customer service experience

Technical support

Experience with Ivanti

Experience with Service Now

ITSM tools

Job description

A leading technology support company in Nottingham is seeking a Line IT Support professional to be the first point of contact for customer queries and technical incidents. You will log issues and communicate consistently with customers. Ideal candidates will have some technical experience or strong customer service backgrounds, with a keen interest in IT. Extensive training will be provided, making this a great opportunity for those looking to grow in the tech support field.