Lifeguard

Holiday Inn Kensington High Street; Greater London; On-site; GBP 25,000 - 30,000; Full time

Job summary

A prominent hotel chain in Greater London is looking for a Swimming Activities Supervisor to manage safety in the pool area and ensure compliance with health regulations. The ideal candidate will have NPLQ and RLSS Level 3 qualifications, a strong customer service mindset, and the ability to thrive in high-pressure situations. Responsibilities include supervising swimming activities, providing first aid when needed, and enhancing guest experiences. This role comes with great benefits including meals on duty, uniform, and a company pension scheme.

Benefits

Meals on duty

Staff uniform

Company pension contribution after probation

20 days holiday plus 8 bank holidays

Training fund assistance for NVQs

Staff rate with IHG hotels globally

Qualifications

• Demonstrate service attributes according to industry standards.
• Ability to anticipate guest needs and exceed expectations.
• Handle complaints effectively and professionally.

Responsibilities

• Supervise swimming activities and ensure safety procedures.
• Resolve scheduling conflicts to maintain a safe environment.
• Provide first aid and administer CPR when necessary.
• Maintain equipment and report any defects or safety issues.

Skills

Attention to detail

Customer service

Team player

Ability to work under pressure

Education

NPLQ qualification

RLSS Level 3 qualification

Job description

Duties and responsibilities

• Supervising swimming activities at the aquatic centre and ensuring safety procedures, guidelines and policies are followed; warning of unsafe activities and enforcing water safety policies and pool regulations; providing first aid in the event of injury, rescuing swimmers in danger or distress and administering CPR or artificial respiration if necessary; assessing conditions for safety and developing an action plan for aquatic emergency; inspecting pool equipment, facilities and water for safety; supervising and assisting in cleaning equipment and facilities; opening and closing the pool each day as per schedule; instructing or assisting in fundamentals of swimming classes; resolving scheduling conflicts to maintain a safe pool environment; ensuring customer supplies and accessories are replenished; reporting lost property and maintenance issues to the Duty Manager; attending training and departmental meetings; following all health, safety and hygiene requirements throughout the Hotel; maintaining hotel equipment and reporting defects; reporting security, health & safety hazards and accidents to the Duty Manager; arriving for work on time and properly dressed; maintaining work tools/equipment; ensuring safety and return of all keys; ensuring daily job completion in every area; and minimizing wastage at all opportunities.

Customer Relations

• Demonstrate service attributes in accordance with industry expectations and company standards, including being attentive to guests;
• Accurately and promptly fulfill guests’ requests;
• Understand and anticipate guest needs;
• Maintain a high level of knowledge to enhance the guest experience;
• Demonstrate a service attitude that exceeds expectations;
• Take appropriate action to resolve guest complaints.

Key performance indicators

• Attention to detail;
• Passion for exceeding guest expectations;
• Confident team player who creates and maintains a positive, can‑do attitude;
• Team player;
• Ability to work to strict timescales;
• Comfortable working in a high‑pressure environment;
• Ability to smile at all times;
• Manual handling element;
• NPLQ qualification;
• RLSS Level 3 qualification.

Benefits

• Meals on duty;
• Staff uniform;
• Company pension contribution after probation period;
• Friend‑recommendation reward scheme;
• 20 days holiday plus 8 bank holidays;
• Dry cleaning of uniform (if applicable);
• Training fund assistance for NVQ’s;
• Awards and Recognition Programme;
• Seasonal annual parties;
• Staff rate with IHG hotels globally.

We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all hotels.