Liaison Officer: Investigation & Complaints

GENERAL MEDICAL COUNCIL; Manchester; Hybrid; GBP 100,000 - 125,000; Full time

Job summary

A leading medical regulatory body is seeking a Liaison Officer to provide excellent customer service within their Fitness to Practice team. This hybrid role involves responding to complaints, facilitating meetings with complainants, and analysing information related to casework. The successful candidate will enjoy a flexible working environment, comprehensive benefits including generous holiday, pension contributions, and ongoing development opportunities.

Benefits

30 days holiday

15% employer pension contribution

Learning and development opportunities

Flexible working patterns

Attractive salary reviewed annually

Discounts at numerous stores

Discounted gym membership

Private medical insurance

Employee assistance programme

Cycle to work scheme

Qualifications

• Experience in handling customer complaints and concerns.
• Ability to organise and facilitate meetings.
• Strong analytical skills for casework information.

Responsibilities

• Take calls and respond to FTP complaints.
• Organise meetings with complainants.
• Analyse casework information.

Skills

Excellent customer service

Effective communication

Analytical skills

Job description

A leading medical regulatory body is seeking a Liaison Officer to provide excellent customer service within their Fitness to Practice team. This hybrid role involves responding to complaints, facilitating meetings with complainants, and analysing information related to casework. The successful candidate will enjoy a flexible working environment, comprehensive benefits including generous holiday, pension contributions, and ongoing development opportunities.