Liaison Officer - Construction

ZipRecruiter; Manchester; On-site; GBP 100,000 - 125,000; Full time

Job summary

A regional housing agency in Manchester seeks a Resident Liaison Officer to engage with residents, address concerns, and assist in the delivery of housing projects. The ideal candidate should have a strong customer service background, excellent communication skills, and be proactive in managing resident relationships. This role offers a contract position with a competitive salary and benefits.

Benefits

Competitive salary

Benefits package

Qualifications

• Proven experience as a Resident Liaison Officer or in a customer-facing housing/construction role.
• Strong communication, empathy, and conflict resolution skills.
• Organised and proactive, with the ability to balance multiple priorities.

Responsibilities

• Build and maintain positive relationships with residents through home visits and meetings.
• Draft and distribute newsletters and notices to residents.
• Respond promptly to resident queries and complaints.

Skills

Resident Engagement

Communication

Conflict Resolution

Organisational Skills

IT Proficiency

Tools

MS Office

CRM Systems

Job description

Overview

Job Title: Resident Liaison Officer
Location: Northwest
Type: Contract
Salary: Competitive + benefits

Responsibilities

• Resident Engagement: Build and maintain positive relationships with residents. Conduct home visits, meetings, and drop-in sessions. Provide clear and timely updates on works schedules and progress.
• Communication & Coordination: Draft and distribute newsletters, notices, and other resident communications. Coordinate access arrangements for scheduled works. Liaise between residents, contractors, and site teams to resolve issues quickly.
• Customer Care: Respond promptly to resident queries, complaints, and concerns. Support vulnerable residents by liaising with housing officers and external agencies. Manage feedback processes and escalate issues where necessary.
• Project Support: Assist in scheduling works to minimise resident disruption. Maintain detailed records of communications, access arrangements, and appointments. Support the handover process, including resident inductions and aftercare.
• Compliance & Reporting: Ensure resident engagement meets relevant standards and requirements. Maintain accurate logs of complaints, resolutions, and resident interactions. Produce reports on resident satisfaction, risks, and issues.
• Health, Safety & Environment: Promote safe working practices in occupied properties. Conduct risk assessments for resident-related activities. Ensure residents are aware of safety measures during works.

Skills & Experience

• Proven experience as a Resident Liaison Officer or in a customer-facing housing/construction role.
• Strong communication, empathy, and conflict resolution skills.
• Organised and proactive, with the ability to balance multiple priorities.
• Experience supporting vulnerable individuals (desirable).
• IT proficiency (MS Office; experience with CRM/resident management systems).