Lettings Negotiator

Deverell Smith Recruitment Ltd; England; On-site; GBP 30,000 - 40,000; Full time

Job summary

A fast-growing lettings business in the Oxford area is seeking an enthusiastic Lettings Consultant. You will manage the lettings process, conduct viewings, negotiate offers, and ensure customer satisfaction. Looking for candidates with experience in residential lettings and exceptional communication skills. Opportunities for career progression are available.

Qualifications

• Experience in residential lettings, real estate, or sales.
• Exceptional customer service skills.
• Strong verbal and written communication skills.

Responsibilities

• Conduct property viewings and negotiate offers.
• Deliver against operational KPIs.
• Conduct tenant check-ins and address queries.

Skills

Residential lettings experience

Customer service

Communication skills

Organisational skills

Problem-solving

Job description

Job Title: Lettings Consultant

Location: Oxford Area

Monday-Friday 9:5:30pm

About the Role:

We are looking for an enthusiastic and driven Lettings Consultant to join a fast-growing residential lettings business specialising in new-build family homes. Based in Oxford, you will play a key role in delivering a seamless letting experience, managing the process from initial enquiry through to move-in, and helping customers find their ideal home.

Key Responsibilities:

• Conduct property viewings and negotiate offers to drive occupancy.

• Gather feedback from prospective tenants to support pricing and marketing strategies.

• Deliver against operational KPIs, including lease-up targets, occupancy rates, net income, and customer satisfaction.

• Work closely with the Tenancy Progression team to ensure applications are processed efficiently.

• Conduct tenant check-ins and address queries throughout the tenancy process.

• Report lettings performance to the Lettings Manager.

• Identify and report any defects or maintenance issues to the Property Management team.

• Maintain accurate systems and data for all lettings activity.

• Collaborate with third-party agents when required.

• Undertake additional duties as delegated.

Skills and Competencies:

• Experience in residential lettings, real estate, or sales; BTR/PRS experience preferred but not essential.

• Exceptional customer service and strong verbal and written communication skills.

• Highly organised with the ability to manage multiple priorities effectively.

• Confident working autonomously, making informed decisions, and initiating action in line with processes.

• Collaborative team player with the ability to inspire and motivate colleagues.

• Strong problem‑solving skills and the ability to resolve issues efficiently.

• Professional in presenting and interpreting information accurately.

• High level of confidentiality and integrity.

• Ambition to grow within a fast‑scaling organisation with opportunities for career progression.

Reporting To:

Lettings Manager