Lettings Assistant Branch Manager

Felicity J Lord; City Of London; On-site; GBP 45,000; Full time

Job summary

A prominent estate agency in London is searching for a high-performing Assistant Branch Manager. This leadership position involves overseeing daily operations, mentoring staff, and driving lettings performance. The ideal candidate will ensure compliance, promote teamwork, and deliver exceptional customer service. The role offers a competitive salary with uncapped commission and comprehensive benefits, including training and career development opportunities.

Benefits

£45,000 OTE

Uncapped commission

30 days annual leave

Company car

Employee Assistance Programme

Fully-funded training course

Pension scheme

Qualifications

• Full UK Driving Licence for a manual vehicle.
• Experience leading others in a professional environment.
• Ability to work under own initiative.

Responsibilities

• Mentor team members and steer day-to-day operations.
• Liaise with prospective tenants and arrange property viewings.
• Negotiate offers and agree new tenancies.

Skills

Team leadership

Outstanding customer service

Strong IT skills

Attention to detail

Job description

Lead from the Front – Assistant Branch Manager at Felicity J Lord Clerkenwell

Are you a results‑driven lettings expert ready to make a bigger impact? Felicity J Lord Clerkenwell is looking for a high‑performing Assistant Branch Manager to help steer our team toward continued growth and excellence in one of London’s most competitive and rewarding markets.

In this leadership role, you’ll take charge of day‑to‑day operations, mentor team members, and play a key part in exceeding branch targets. You'll be central to driving lettings performance while upholding the high standards of the Felicity J Lord name.

Backed by industry‑leading training, a clear career path, and a strong brand presence, you’ll have everything you need to thrive in your next professional chapter.

Benefits of being an Assistant Branch Manager at Felicity J Lord Estate Agents in Clerkenwell:

• £45,000 OTE
• Uncapped commission
• A guaranteed commission for two months whilst you build your pipeline
• A company car
• 30 days annual leave (includes bank holidays*)
• Continued training as you grow and develop within your role
• Fully‑funded training course to help you achieve a nationally recognised qualification within the property industry, including ARLA membership
• Employee Assistance Programme (24/7 access to our confidential helpline)
• Eye care
• Employee Referral Bonus
• Company Pension Scheme
• Personal ‘Talk Time’ with our CEOs
• Opportunity to earn a place in the CEO Exclusive Achievers Club
• Opportunity to earn a place on the plane for the Spicerhaart Annual Incentive Trip
• Eligibility for our annual black‑tie Elevate Awards, in categories related to your role

A day in the life of an Assistant Branch Manager at Felicity J Lord Estate Agents in Clerkenwell:

• Liaising with prospective tenants and arranging property viewings in line with their needs
• Negotiating offers and agreeing new tenancies
• Marketing properties to tenants utilizing various marketing skills
• Developing and maintaining strong relationships with landlords and tenants
• Assisting the teams to successfully achieve KPI’s
• Providing support to your colleagues in your manager’s absence
• A focus on generating new and repeat business
• Canvassing the local area
• Ensuring properties adhere to health and safety standards
• Ensuring your colleagues and the business stay risk‑averse and follow the highest compliance standards for all regulatory bodies

Essential Skills of an Assistant Branch Manager at Felicity J Lord in Clerkenwell:

• Full UK Driving Licence for a manual vehicle
• Works well with others to create a team spirit and an enjoyable working environment
• Experience leading others in a professional environment
• A reputation for delivering outstanding customer service
• Ability to work under own initiative
• Good telephone manner
• Strong IT skills (Basic Microsoft Packages)
• Attention to detail
• An understanding of current legislation related to residential lettings

The Finer Details:

We are currently conducting some interviews using video software. To be eligible to proceed in our recruitment process, you will need:

• Full UK Driving Licence
• Legal entitlement to live and work in the UK (in accordance with the Immigration Asylum and Nationality Act 2006)
• Proof of address
• National Insurance
• Driver’s Licence Check

Armed Forces Covenant: Spicerhaart is a forces‑friendly company offering many estate agency roles to those considering leaving the forces. If you are looking for an exciting career, where you feel part of something bigger, and where your excellent communication skills come into play every single day, then the world of property sales and lettings could be for you.