Leisure Operations Team Leader

Village Hotels - Coventry - Leisure; Coventry; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading leisure company in Coventry is seeking a passionate leader to join their team and enhance member experiences. The role involves maintaining smooth operations while supporting both members and staff in a fitness-focused environment. Strong leadership, customer service skills, and a commitment to leisure excellence are essential. The position comes with numerous benefits, including health memberships, discounts, and a supportive work culture.

Benefits

Complimentary Health and Wellness Membership

Discount on overnight stays

50% discount on Food and Drink

Excellent training and development programs

Well-being and Healthcare benefits

Flexible working hours

Qualifications

• A passion for leisure and fitness.
• Good knowledge and experience of leisure operations.
• Motivational and passionate about developing others.

Responsibilities

• Work alongside the Leisure Club Manager to ensure smooth operations.
• Keep members happy through excellent customer service.
• Coach members on the gym floor and manage areas like the poolside.

Skills

Leadership

Customer service

Operational management

Multi-tasking

Attention to detail

Job description

Work, Grow, Play!

Awesome people are crucial to making our awesome clubs run smoothly. Working alongside the Leisure Club Manager, you’ll keep our clubs running like a well-oiled machine.

It’s your job to keep both our members happy, through efficient process and a dedication to customer excellence. Plus our team of fitness fanatical crew, to ensure you’re getting the very best out of the people around you.

A natural leader, you’ll understand what makes a workplace great, and motivate your teams to push boundaries, through killer customer service, seamless operations and a passion for all things fitness.

You’re super organised, so you’ll have no problem multi-tasking to ensure all key areas are tackled, from managing the poolside to coaching members on the gym floor.

You have a passion for helping others perform to their maximum potential, whether that’s a member hell bent on smashing their goals or a team member keen to carve out a solid career in the fast paced fitness industry. They’ve got your back.

And we’ve got yours. Ready?

Benefits

• Complimentary Health and Wellness Membership at your home Club for you and a family member or friend worth £1,500 a year.
• Discount on all overnight stays at Village Hotels, meaning you can experience our hospitality from £35 with a friend and even grab an excellent breakfast.
• Friends and Family discounted stays from £49 including breakfast.
• 50% discount on Food and Drink purchased on or off shift at any Village Hotel Pub & Grill.
• 30% discount on and off shift in our Village Hotel Starbucks stores.
• Excellent training and development including our Rising Stars and Talent Academy programmes.
• A much more exciting way to train across several areas in the hotels, utilising our exciting Mobile Gaming training platform.
• Discounts and cashback offers on many High Street Brands and Supermarkets.
• A range of Well-being and Healthcare benefits and monthly well-being programmes for all employees to support your mental health.
• Putting your Mental Wellbeing first with Mental Health first aiders and up to 2 mental health days to utilise annually.
• Financial wellbeing support and salary drawdown via Wagestream.
• Access to our Employee Assistance Programme, offering support and counselling.
• Flexible working hours.
• A fun, supportive and inclusive work environment with regular team events.
• Excellent Reward and Recognition Incentive schemes.
• Anniversary rewards for key milestones of service.
• Electric car salary sacrifice scheme.
• Have your birthday off guaranteed.
• Discounted Health Cash plan and Sick pay Insurance.
• A host of BIG People Days to celebrate, reward and recognise our wonderful employees and their local communities.
• Enhanced maternity and paternity benefits and pay.
• Company Pension scheme.
• Life Insurance.

*T&Cs apply based on your contract.

Qualifications

• Own it.
• A passion for leisure and fitness.
• Good knowledge and experience of leisure operations.
• Attention to detail and a drive to ensure that the highest levels of member experience are consistently delivered.
• Motivational and passionate about developing others.

**Please note - All offers are subject to a successful DBS check in this role.**

Compensation

To be discussed.

Come and be part of something new & something special - Work, Grow & Play the Village Way!