Leisure Operations Manager

Places Leisure; Kingston upon Thames; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading leisure provider in Kingston upon Thames is seeking a Leisure Operations Manager to oversee the day-to-day operations and ensure high standards of customer service. The ideal candidate will have management experience in a leisure environment and a strong commitment to health and safety. This role requires motivating staff and maintaining a positive work culture. You will benefit from a competitive salary and comprehensive perks designed to enhance your quality of life.

Benefits

Real Living Wage alignment

Bonus scheme

Full Health & Fitness membership

Flexible working options

Opportunity to purchase additional leave

Access to ongoing personal development

Company Pension scheme

Cashback plan for healthcare costs

Discounts on activities and services

Qualifications

• Experience working within a leisure environment.
• Proven management experience.
• Demonstrated ability to deliver exceptional customer service.

Responsibilities

• Manage day-to-day delivery of leisure services.
• Train and motivate staff to deliver high performance.
• Maintain health and safety standards.
• Oversee maintenance and cleaning of the Centre.

Skills

Management experience

Customer service

Staff motivation

Health and safety standards

Experience in leisure environment

Job description

As a Leisure Operations Manager you will be responsible for the day to day delivery of leisure services to a wide customer base. You will be ensure staff are trained, motivated and are delivering standards of performance at all times. You will work closely the General Manager, chair staff meetings, carrying out staff appraisals and maintain a high morale around the centre. In addition you will be responsible for maintaining health and safety standards including overseeing the day to day maintenance and cleaning within the Centre., At Places for People, safeguarding is everyone's responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect. We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment. By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities.

You will have experience working within a leisure environment and already have management experience. You will be a motivated, enthusiastic and passionate individual. Customer service is at the heart of this role so you will need to be able to demonstrate at interview where you and your team have provided amazing service that met a customer's needs. At interview you will need to demonstrate how you have engaged with staff to motivate them to deliver best in class service.

We are Places for People Group, we're a social enterprise that believes it's people that make a community. That's why we build homes and deliver services for everyone in the community to thrive. At Places Leisure we are changing lives by creating active places and healthy people for communities to thrive, and we want to be the UK's leading health and wellbeing enabler. We aren't your typical company. We apply the same philosophy to our People as we do to our communities, ensuring our team is appreciated and supported. At Places for People, you're more than just a number - you're part of our cause.

We are a large, diverse and ambitious business, which will give you all the challenge you could wish for. We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include:

• We align with the Real Living Wage foundation
• A bonus scheme for all colleagues at 2%
• Full Health & Fitness membership for you, a nominated adult and up to 4 juniors
• Flexible working (including part time working, shift work and more)
• An opportunity to purchase additional annual leave
• Lots of opportunity to access ongoing personal learning and development
• Access to our Company Pension scheme
• Cashback plan for healthcare costs - up to £500 saving per year
• Discounts of up to 50% on activities, centre shop and cafes
• Extra perks including huge discounts and offers from shops, cinemas and much more.