Leisure Manager

Troika Recruitment; City Of London; On-site; GBP 34,000 - 40,000; Full time

Job summary

A growing family-oriented private members club in London is seeking a Leisure Manager to lead operations across high-end leisure facilities. The role requires an experienced individual passionate about creating a safe and welcoming environment. Responsibilities include overseeing daily operations, managing a team of lifeguards and fitness staff, and ensuring exceptional safety and cleanliness standards. The ideal candidate will have 3–5 years in leisure management and excellent customer service skills. This position offers opportunities for growth and impact.

Qualifications

• 3–5 years’ experience in leisure management or supervisory roles.
• Strong pool operations knowledge including water testing.
• Confident team leader with excellent customer service skills.

Responsibilities

• Deliver exceptional member experience and resolve operational issues.
• Oversee daily operations and ensure safety and cleanliness.
• Lead teams of lifeguards and fitness instructors.

Skills

Leisure management experience

Customer service skills

Team leadership

Pool operations knowledge

Flexibility to work evenings and weekends

Education

Pool Plant Operator Certificate (or willingness to obtain)

First Aid at Work (desirable)

Job description

Leisure Manager

Location : London

Salary : £40,000 DOE

We’re partnering with an exclusive growing family orientated private members club to recruit a hands‑on Leisure Manager to lead operations across their high‑end leisure facilities, including a fitness suite, gym, indoor / outdoor pools and studio spaces.

This is a fantastic opportunity for an experienced Operations Manager / General Manager / Deputy Manager who’s passionate about creating a safe, welcoming and family‑friendly environment and is seeking a role that offers growth, impact and influence within a growing brand.

The Role

• You will play a key role in delivering an exceptional member experience, handling queries and resolving day‑to‑day operational issues to ensure every visit feels smooth and seamless.
• Oversee daily operations across all leisure areas, ensuring exceptional safety, cleanliness and presentation standards.
• Duty Management when required acting as a brand ambassador at all times.
• Lead a team of lifeguards, swim teachers, fitness instructors and PTs
• Manage pool operations, water testing, lifeguard supervision and schedules
• Coordinate gym equipment upkeep, classes and member inductions
• Act as department lead for health & safety, audits and incident reporting

About You

• 3–5 years’ experience in leisure management or supervisory roles
• Strong pool operations knowledge (water testing + plant room)
• Pool Plant Operator Certificate (or willingness to obtain)
• NPLQ or strong understanding of lifeguard standards
• Confident team leader with excellent customer service skills
• Flexible to work evenings, weekends and public holidays

Desirable: First Aid at Work, experience with Alert 65, family leisure background, PT / fitness qualifications.

If you’re proactive and people‑focused, enjoy creating exceptional moments and want with we’d love to hear from you