Leisure Guest Experience Champion

Village Hotels; Knowsley; On-site; GBP 22,000 - 26,000; Full time

Job summary

A leading hotel chain in the UK is seeking a Leisure Receptionist to create memorable first impressions for our guests. This role involves greeting guests, managing bookings, and ensuring top-notch customer service. Ideal candidates will possess outstanding interpersonal skills and a passion for customer service. The position provides numerous benefits such as health membership, discounted stays, and flexible working hours. Join us to create happiness!

Benefits

Complimentary Health and Wellness Membership

Discount on overnight stays

Friends and Family discounted stays

50% discount on Food and Drink

30% discount in Starbucks

Wellness and healthcare benefits

Flexible working hours

Qualifications

• Natural ability to interact with all types of people.
• Passion for leisure, fitness, and customer service.
• Ability to understand individual needs and tailor service.

Responsibilities

• Greet members and guests upon arrival.
• Resolve queries and ensure customer satisfaction.
• Manage bookings and introduce new members.

Skills

Customer service skills

Interpersonal skills

Sales through service

Problem-solving

Job description

A leading hotel chain in the UK is seeking a Leisure Receptionist to create memorable first impressions for our guests. This role involves greeting guests, managing bookings, and ensuring top-notch customer service. Ideal candidates will possess outstanding interpersonal skills and a passion for customer service. The position provides numerous benefits such as health membership, discounted stays, and flexible working hours. Join us to create happiness!