Leisure Attendant (Lifeguard) Part Time

LeisureSK Limited; Spittlegate; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leisure and recreation company in the United Kingdom is seeking a Leisure Attendant (lifeguard) to supervise the swimming pool and ensure customer safety. Responsibilities include routine checks, cleaning, and assisting with events. The ideal candidate must hold a National Pool Lifeguard Qualification (NPLQ) and exhibit strong customer service skills. This role demands proactive problem-solving and professional representation of the company while ensuring a safe and welcoming environment for users.

Qualifications

• Must possess a valid NPLQ and maintain it by attending necessary training sessions.
• Ability to observe and report on pool and facility conditions.
• Excellent customer service skills and the ability to handle complaints professionally.

Responsibilities

• Supervise the swimming pool and its surroundings as a lifeguard.
• Conduct routine safety checks and cleaning tasks.
• Assist with the setup and takedown of events and activities.

Skills

Customer care

Swimming pool supervision

Problem-solving

Proactive demeanor

Education

National Pool Lifeguard Qualification (NPLQ)

Job description

Our Leisure Attendants(lifeguards) have an important role to play in the smooth operation of the leisure centre. As a Leisure Attendant it would be your responsibility to ensure the safety of our customers whilst supervising the swimming pool and it's surrounds as a pool lifeguard. You will also be expected to undertake a number of other tasks around the centre such as routine checks, cleaning and assisting with the preparation of events/activities, including the assembly and dismantling of equipment. As you go about your work, you will regularly interact with customers and will do so in a warm and welcoming way. You will often be the first team member that customers report issues to, and therefore you will have a great deal of responsibility for representing LeisureSK in a professional and efficient manner; remaining calm in difficult situations, being proactive in dealing with issues yourself where possible or reporting immediately to management if not.

• To undertake general lifeguard duties to the standards defined in the National Pool Lifeguard Qualification - ensuring that the poolside is never left unattended for any reason whatsoever.
• To be aware of general pool conditions i.e. water clarity and odour and report any issues to the Duty Manager.
• To monitor the number of swimmers in the pool at any one time and where numbers exceed the specified limits and/or additional lifeguards are required to advise the Duty Manager.
• To comply with the PSOP (Pool Safety Operating Procedure) of the centre at all times.
• You will be required to maintain your NPLQ by attending the required number and frequency of training sessions.
• To provide outstanding customer care at all times, dealing with minor problems and reporting serious issues to the Duty Manager and to provide assistance to customers wherever possible.
• To ensure the health and safety of customers at all times.
• To understand and be fully conversant with the Centre Emergencies Procedure for the building as detailed in the Health and Safety Manual.
• To check the safety of equipment and to report any damage or malfunction of equipment, plant or building fabric to the Duty Manager immediately after discovery.
• To assist in the preparation and operation of events and activities, including the assembly and dismantling of equipment and minor repairs when required.
• To ensure all cleaning duties are carried out as prescribed by the Duty Manager and to maintain storage areas in a clean and tidy condition.
• To ensure that lost property is handled and recorded in line with company procedures.
• To assist in the opening and/or closing of the centre each day.
• To complete from time-to-time other tasks as requested by the management team.