Legal Sales Advisor

Co-op Group; Manchester; On-site; GBP 25,000 - 27,000; Full time

Job summary

A leading retail and services organization in Manchester is seeking a Sales Advisor - Family Law to manage client inquiries and promote services. This role requires empathetic communication and sales skills. Successful candidates will earn a competitive salary of £25,000-£26,500, plus commission, with benefits including a pension plan and 28 days holiday. Hybrid working arrangement after training is offered.

Benefits

Competitive salary and commission structure

Sales coaching and training

Pension with employer contributions

Annual incentive scheme

28 days holiday plus bank holidays

Discounts on Co-op products and services

Qualifications

• Previous experience in legal services or legal sales.
• Experience using case management systems.
• Excellent telephone manner with professional communication.

Responsibilities

• Contact clients to promote services and handle calls with empathy.
• Competently handle objections on pricing.
• Record all history notes in case management system.

Skills

Empathy

Sales skills

Communication

Teamwork

Tenacity

Tools

Case management system

Job description

Overview

Sales Advisor - Family Law £25,000-£26,500 plus commission on sales, OTE £30,850 and excellent benefits (Work level 6C). Hybrid working with 1 day a month in our Manchester office after the initial training period. 37.5 hours, Monday to Friday shift patterns between 9:00-18:30 to be discussed at interview. We are looking for a Sales Advisor to join our family law team at Co-op Legal Services.

Our family department has been awarded the 'Excellence in Technology & Innovation' at the Law Society Excellence Awards and it doesn't stop there, we've got exciting plans for the future.

In this role, you\'ll manage all incoming new enquiries and call back clients who have enquired about family law to promote our USPs to convert into full-service work (both fixed fee and hourly rate) or consultations. We will look to you to handle each call with empathy alongside using your sales skills. This is an exciting opportunity to join our team after an increase in sales and growth, within an ethical legal business.

Responsibilities

• Contact clients to promote Co-op Legal Services and our family departments USP's, handling each call with empathy
• Objection handle competently on price and offering
• Make sure all history notes are recorded accurately within our case management system
• Follow contact strategy where clients haven\'t been able to answer the phone
• Work collaboratively within a small team and share opportunities for improvement
• Cross sell when the opportunity provides itself
• Assist in collecting management information

What you\'ll need / Qualifications

• Previous experience in legal services or legal sales
• Previous experience of using a case management system
• Excellent telephone manner with the ability to communicate professionally and sensitively with clients
• Tenacity with the ability to drive sales in a target driven environment
• The ability to work well individually and within a team

Why Co-op?

Here you\'ll do work that matters. We\'re a commercial organisation with a purpose beyond profit, you\'ll have an opportunity to help us build a stronger Co-op and stronger communities. You\'ll also get a package that includes:

• competitive salary and commission structure
• sales coaching and Training
• pension with up to 10% employer contributions
• annual incentive scheme
• 28 days holiday (rising to 32 in line with service) plus bank holidays
• discounts on Co-op products and services

Building an inclusive work environment

We\'re actively building diverse teams and we welcome applications from everyone. We want to build inclusive work environments, where our colleagues have equal opportunities to reach their full potential. We celebrate our differences, and recognise the importance of our teams reflecting the communities they serve.

If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We\'re also part of the Disability Confident scheme, meaning we\'ll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.

We\'ll ask whether you\'d like to be considered under the Disability Confident scheme when you apply.

If we invite you to take part in the recruitment process for any of our jobs, we\'ll ask you if you need any reasonable adjustments to enable you to participate.

You can find out more about our recruitment process at jobs.coop.co.uk/apply-process.

You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at colleagues.coop.co.uk/diversity-inclusion-and-wellbeing.

As part of your application, you\'ll need to complete an online assessment. This assessment typically takes up to 50 minutes. If you\'re a current Co-op colleague, this does not need to be completed.

If you\'re successful in your application, we\'ll perform some background checks as part of our pre-employment screening process. These will include an SRA check, credit checks, and a DBS (disclosure and barring service) check. Please note Co-op does not offer visa sponsorship for this role.