Leasing & Community Operations Lead

urbanbubble; Leeds; On-site; GBP 39,000 - 47,000; Full time

Job summary

A leading property management company in Leeds is seeking an experienced Community & Operations Manager to lead day-to-day operations, focusing on resident satisfaction and team management. This pivotal role offers a salary of up to £47,000 plus a 10% bonus, with fantastic benefits including enhanced family leave policies and special annual leave. The ideal candidate will have experience in property management, strong leadership skills, and a passion for creating vibrant communities.

Benefits

Enhanced family leave policies

Cycle-to-work scheme

Season ticket loan

Enhanced sick pay

Study support

Birthday day off

Day off when you buy a house

Qualifications

• Comparable experience in a managerial role leading operational teams.
• Experience in residential leasing, achieving occupancy targets, and managing lettings processes.
• Proven experience delivering excellent customer service and managing supplier relationships.
• Strong leadership skills with experience managing and developing large teams.
• A people person with excellent communication and rapport-building skills.
• Results-driven with a focus on achieving targets and objectives.
• Experience managing large budgets and Health & Safety/compliance across a large building.
• Level 3 Certificate in Property Agency.

Responsibilities

• Ensure our customers and their homes are cared for and maintained to the highest standards.
• Support the General Manager in implementing building processes.
• Contribute to reporting on lettings performance and operational budgets.
• Lead leasing initiatives to ensure occupancy targets are achieved.
• Act as the friendly face of the development.
• Implement engagement strategies, including resident communications.
• Ensure all H&S policies and procedures are followed.
• Oversee annual testing, training, and compliance records.
• Drive performance through objective setting and team meetings.
• Manage contractors and resolve service issues.
• Support recruitment, training, and development of talent.

Job description

A leading property management company in Leeds is seeking an experienced Community & Operations Manager to lead day-to-day operations, focusing on resident satisfaction and team management. This pivotal role offers a salary of up to £47,000 plus a 10% bonus, with fantastic benefits including enhanced family leave policies and special annual leave. The ideal candidate will have experience in property management, strong leadership skills, and a passion for creating vibrant communities.