Learning Services Consultant

Esri; Preston; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading GIS software company is looking for a Learning Services Consultant / GIS Trainer in Preston, UK. In this role, you will support customers in maximizing their use of ArcGIS products through high-quality training in various formats. You should have in-depth knowledge of ArcGIS Pro, strong communication skills, and training experience. This position offers a generous bonus scheme and promotes a diverse and inclusive workplace.

Benefits

Generous bonus scheme

Comprehensive benefits package

Qualifications

• In-depth knowledge of ArcGIS Pro is essential.
• Experience in training is preferred.
• Strong communication and presentation skills are needed.

Responsibilities

• Support customer success by developing capabilities on the ArcGIS platform.
• Deliver high-quality training in various formats.
• Customize course materials aligned with ArcGIS technologies.
• Conduct Learning Needs Analysis and create development plans.
• Act as a trusted advisor for blended learning strategies.
• Contribute to mentoring within the Learning Services team.

Skills

In-depth knowledge of ArcGIS Pro

Strong communication skills

Training experience

Confident presentation skills

Ability to work independently

Education

CompTIA CTT+, TAP Accreditation

Job description

We have a great opportunity to join our growing Learning Services Team at Esri UK as a Learning Services Consultant / GIS Trainer, supporting the learning and development of our customers across the suite of ArcGIS products. In this role, you'll help customers across the UK and Ireland get the very best from ArcGIS, the world's leading mapping and spatial analytics platform, through a mix of classroom, virtual and bespoke learning solutions. If you have good working knowledge of ArcGIS Pro and would love the opportunity to share your expertise in this great training role, please apply today via our website: www.esriuk.com/en-gb/careers/vacancies.

What you'll be doing

• Help support customer success by developing our customers' capabilities across the ArcGIS platform.
• Deliver high quality training across a variety of formats, including virtual sessions, classroom courses, e-learning modules and 1-2-1 coaching.
• Prepare and customise course materials, ensuring all content remains current and aligned with Esri's ArcGIS platform and related technologies.
• Undertake Learning Needs Analysis (LNA) to recommend suitable learning pathways and create tailored development plans for individuals and teams.
• Deliver both Esri's standard curriculum and bespoke, customer specific content when required.
• Act as a trusted advisor to customers, providing guidance on effective blended learning strategies.
• Support continuous improvement by authoring blogs, white papers and online resources that share best practice.
• Contribute to mentoring and succession planning within the Learning Services team to sustain expertise and support professional growth.

You’ll thrive in this role if you:

• Have an in-depth knowledge of ArcGIS Pro (essential) and ideally ArcGIS Online.
• Have some training experience, either formal or informal training carried out as part of your role.
• Have strong communication, presentation and facilitation skills, with the confidence to engage diverse audiences.
• Experience of working in a customer focused environment would be beneficial.
• Have (or be willing to work to achieve) CompTIA CTT+, TAP Accreditation and IITT Affiliation or membership.
• Like to work independently, dealing with and resolving complex situations in a flexible manner.
• Are a great communicator and presenter.
• Can prioritise and work to fixed deadlines.
• Are entitled to work in the UK and happy to undergo security clearances (essential).

Benefits

We reward our employees with a generous bonus scheme and comprehensive benefits package.

Esri UK are an equal opportunity employer - we recognise the importance and value of having a diverse and inclusive workforce and the benefits that this can bring to both our employees and our customers.