Learner Recruitment and Reception Officer

RNN Group; Rotherham; On-site; GBP 14,000 - 25,000; Part time

Job summary

A leading educational organization in the UK is looking for a part-time Learner Recruitment & Reception Officer based in Rotherham. You will ensure a positive experience for all learners and manage customer inquiries effectively. Ideal candidates should have previous customer service experience and a willingness to support educational goals. The role includes providing reception services and information to both potential and existing students. Excellent communication skills and relevant qualifications are required.

Benefits

Access to local government pensions scheme

Up to 41 days annual leave per year

Access to gyms, restaurants, and salons

Health & wellbeing services

Flexible working hours

Parking available

Career development opportunities

Grants for new FE teachers in STEM

Recruitment Referral Scheme

Qualifications

• Experience in a customer facing role, ideally in education.
• Ability to deal with various enquiries effectively.
• Strong written and verbal communication skills.

Responsibilities

• Provide high-quality customer service to learners.
• Ensure positive learner experience with course enquiries.
• Offer professional reception services and information.

Skills

Customer service experience

Excellent communication skills

Ability to handle enquiries under minimal supervision

Education

Level 2 Literacy and Numeracy (equivalent to GCSE)

Level 3 in Information & Guidance

Level 2 in Customer Service or willingness to work towards

Job description

Learner Recruitment & Reception Officer

Location : Rotherham College, Rotherham

Salary : £24,930 (£15,160.14 pro-rata) per annum

Vacancy Type : Part time (22.5 hours per week, all year round), Temporary until December 2026

About the Role

The Learner Recruitment & Reception Officer role is a key part of the Group’s customer service provision, within the Learner Recruitment team, providing a professional and high-quality customer service to internal and external customers.

In this role, you will ensure that all learners receive a positive experience when they make course enquiries, whether in person, over the phone or via electronic communication.

The role will provide a professional reception service, including providing a range of pre-entry information and advice to potential and existing customers, referring to specialists where appropriate.

Through a proactive, enthusiastic and customer-focused approach you will assist the Group to achieve our mission to provide skills for the future of our students and community through outstanding teaching & learning.

The preferred days of week we would ideally like this role to work on are a Monday – Wednesday 8.30am – 5.00pm, however we can discuss this further at interview with candidates.

You will…

You will have previous experience of working in a customer facing role, and ideally within an education setting, providing information, advice and guidance.

You will have excellent communication both written & verbal and be able to deal with a range of enquiries in the most effective manner. You will need to be able to deal with enquiries appropriate and effectively, under minimal supervision on occasion as receptions can be very busy.

You will hold a Level 2 Literacy and Numeracy (equivalent to GCSE), and a Level 3 in Information & Guidance as well as a Level 2 Customer Service or be willing to work towards.

Department Info

These roles are part of the Learner Recruitment and Events Team, which is led by the Head of Learner Recruitment and Events who will give you operational direction and supported by the Director of Learner Recruitment and Marketing.

The department is critical to ensuring all customers and existing students, have a positive and meaningful experience.

Our excellent benefits and rewards package :

• Access to local government pensions scheme
• Up to 41 days annual leave per year including closure during Christmas period
• Access to our gyms, restaurants and salons
• Staff health & wellbeing and benefits schemes including in-house Occupational Health service
• Full, part time and flexible working hours available in many roles
• Parking available at all of our sites
• Fantastic career development opportunities including funding for teacher training, apprenticeships and various other industry recognised qualifications
• New FE teachers can also apply for grants of up to £6,000 in STEM subjects (conditions apply) through the levelling up premium payments initiative
• Recruitment Referral Scheme for all employees, worth £200 per referral made

What is the RNN Group?

RNN Group’s main goal is to an ‘outstanding’ education and training provider and this is at the heart of everything that we do. To help us achieve this we are looking to recruit highly motivated, innovative and dynamic individuals to join our existing teams. To be a part of the team at RNN Group we will expect you to be committed to our values too

To Apply

If you feel you are a suitable candidate and would like to work for RNN Group, please click apply to be redirected to our website to complete your application