Lead Technical Consultant - Service Operations - Dynatrace, AppDynamic

VIQU IT; City Of London; Hybrid; GBP 75,000 - 100,000; Full time

Job summary

A high-growth IT consulting firm is seeking a Lead Technical Consultant to design and implement IT Operations solutions. The ideal candidate will have over 5 years in IT Operations and experience with Dynatrace, AppDynamics, and Datadog. This role involves acting as a trusted advisor, optimising solutions across multiple technologies, and bridging technical delivery with business strategy. This position offers a competitive salary, annual bonus, and flexibility for remote work combined with client travel.

Benefits

Base salary: £75,000 - £100,000

Annual performance bonus

25 days annual leave plus bank holidays

Opportunity to work on innovative projects

Qualifications

• 5+ years in IT Operations, consulting, or related technical roles.
• Hands-on experience with observability platforms.
• Experience with AIOps/ITSM tools.

Responsibilities

• Design, implement, and optimise IT Operations solutions.
• Help clients adopt best practices in Event Management and OpenTelemetry.
• Act as a trusted technical advisor.

Skills

IT Operations experience

Hands-on experience with observability platforms

Experience with AIOps/ITSM tools

Expertise in Event Management

Knowledge of ITSM/ITIL frameworks

Delivery of solutions to large enterprise clients

Bridging technical and business strategy

Communication and stakeholder management skills

Implementing IT Operations solutions

Tools

Dynatrace

AppDynamics

Datadog

BigPanda

Splunk ITSM

ServiceNow

Job description

Job Title: Lead Technical Consultant Service Operations - Dynatrace, AppDynamics, Datadog
Location: Hybrid (UK, with travel as required)
Type: Full-time

Do you want to be part of something special? Morela is representing a high-growth start-up redefining IT Operations, led by a serial entrepreneur with a proven track record of building successful businesses. This is your chance to join a team breaking the mold in enterprise service delivery and shaping the future of IT Operations from the ground up.

We re looking for a Lead Technical Consultant who thrives in complex enterprise environments and loves working with cutting-edge technology. You will design, implement, and optimise IT Operations solutions across observability, AIOps, and ITSM platforms, help clients adopt best practices in Event Management and OpenTelemetry, and act as a trusted technical advisor bridging technology and business strategy. You ll also help develop frameworks, accelerators, and methodologies that define how the company delivers its services.

Skills & Experience:

• 5+ years in IT Operations, consulting, or related technical roles

• Hands-on experience with observability platforms: Dynatrace, AppDynamics, Datadog

• Experience with AIOps/ITSM tools: BigPanda, Splunk ITSM, ServiceNow, or equivalent

• Expertise in Event Management and OpenTelemetry

• Strong knowledge of ITSM/ITIL frameworks and Enterprise Architecture principles

• Proven experience delivering solutions to large enterprise clients

• Ability to bridge technical delivery with business strategy, advising senior stakeholders

• Excellent problem-solving, communication, and stakeholder management skills

• Experience implementing and optimising IT Operations solutions across multiple technologies

Compensation & Benefits:

• Base salary: £75,000 £100,000 (depending on experience)

• Annual performance bonus

• 25 days annual leave plus bank holidays

• Hybrid working with flexibility around client engagements

• Opportunity to work on innovative, high-impact projects in a fast-growing start-up

If you re ready to push boundaries in IT Operations and make a tangible impact, this is the role for you.