Lead Service Designer, Digital CX & Customer Journeys

Sky; Sunninghill; Hybrid; GBP 55,000 - 75,000; Full time

Job summary

A leading media and entertainment brand in the UK seeks a Lead Service Designer to enhance digital customer experiences. This role includes leading service design across Agile teams and driving strategy for customer journeys. The successful candidate will focus on improving engagement and satisfaction for customers, ensuring accessibility standards are met while aligning with business goals. This position offers hybrid working arrangements between their offices in Osterley and Leeds.

Qualifications

• Experience leading service design teams.
• Strong understanding of customer journey mapping.
• Proficiency in Agile methodologies.

Responsibilities

• Lead service designers to improve end-to-end customer journeys.
• Drive service design strategy and accountability for outcomes.
• Contribute to CX strategy and performance across product roadmaps.

Skills

Service design

Agile methodologies

Customer journey mapping

Accessibility standards

Job description

A leading media and entertainment brand in the UK seeks a Lead Service Designer to enhance digital customer experiences. This role includes leading service design across Agile teams and driving strategy for customer journeys. The successful candidate will focus on improving engagement and satisfaction for customers, ensuring accessibility standards are met while aligning with business goals. This position offers hybrid working arrangements between their offices in Osterley and Leeds.