Lead Scheduler - Maintenance & Scheduling Team

The Oyster Partnership; Cambridge; Hybrid; GBP 35,000 - 45,000; Full time

Job summary

A housing services provider in Cambridge is seeking a Lead Work Planner to oversee maintenance operations and lead a team of planners. The ideal candidate has experience in scheduling and planning in a housing context, along with strong IT skills. This full-time position offers a 6-month contract with hybrid work arrangements.

Qualifications

• Experience in scheduling, planning or customer service within housing or maintenance.
• Strong IT skills, particularly in Excel and database systems.
• Knowledge of property maintenance and health & safety.
• Previous supervisory or team leadership experience.
• Ability to manage time effectively in a high-pressure environment.

Responsibilities

• Lead and support a team of planners and admin staff.
• Oversee work allocation to operatives and subcontractors.
• Monitor performance and customer satisfaction against KPIs.
• Act as a senior contact for escalated customer queries.
• Produce reports and analyse data for service improvements.

Skills

Scheduling

Planning

Customer Service

Team Leadership

Problem-Solving

Organisational Skills

Tools

Excel

Outlook

Database Systems like MRI

Job description

Location: Cowley Road / Hybrid (starting with 1 day at home each week, then will go to 2 days from home a week)

🕒 Hours: Full-time, 37 hours/week

📅 Contract: 6‑Month Contract (Sick Leave Cover)

Are you an experienced scheduler or planner with leadership skills and a background in maintenance or housing services? We're looking for a Lead Work Planner to join our City Services team, helping to deliver efficient and high-quality maintenance operations across Cambridge.

Key Responsibilities

• Lead and support a small team of planners and admin staff.
• Oversee daily work allocation to operatives and subcontractors.
• Optimise resources and prioritise urgent jobs during busy periods.
• Monitor performance and customer satisfaction against KPIs.
• Act as senior contact for escalated customer queries and complaints.
• Collaborate with internal teams to resolve complex service issues.
• Produce reports and analyse data to drive service improvements.
• Ensure accurate job recording and timely completion of works.
• Support the Service Improvement Manager and deputise when needed.

What We're Looking For

• Experience in scheduling, planning or customer service within housing or maintenance.
• Strong IT skills (Excel, Outlook, database systems like MRI).
• Knowledge of property maintenance and health & safety.
• Previous supervisory or team leadership experience.
• Excellent communication, problem-solving and organisational skills.
• Ability to manage time effectively and lead a team under pressure.