Lead Receptionist (34656) -

Bupa; Manchester; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading healthcare provider is seeking a Lead Receptionist in Manchester. You'll welcome patients, manage appointments, and support clinical staff with administrative tasks. Key skills include excellent customer service and strong administration abilities. This role offers competitive pay and various employee benefits, contributing to a supportive work environment.

Benefits

Competitive pay rates

Access to MyHealthcare

Discounts at gyms and fitness facilities

Mental health support

Discounted dental insurance

Qualifications

• Demonstrated experience in administration or receptionist roles, preferably in healthcare.
• Strong communication skills across in-person, telephone and email channels.
• Proficiency with Microsoft Word and Outlook; strong organisation skills.

Responsibilities

• Oversee reception and staff rotas.
• Meeting and greeting patients, providing a great first impression.
• Booking and amending appointments, answering the phone.

Skills

Customer service skills

Strong administration skills

Strong organisation skills

Communication skills

Tools

Microsoft Word

Outlook

Job description

Overview

As our Lead Receptionist, you'll be the face of the practice - welcoming patients, managing the front desk, and supporting with admin tasks. We\'re looking for someone who brings: Fantastic customer service skills, Strong administration & organisation skills, A warm, professional approach. You\'ll play a key part in creating a great patient experience while supporting Ellie and the team to deliver outstanding care.

Responsibilities

• Oversee reception and staff rotas
• Meeting and greeting patients, providing a great first impression and patient journey
• Booking and amending appointments, answering the phone, updating patient records
• Co-ordinating the care packages for our patients that has been provided by our clinicians
• Confident in promoting and upselling Bupa Dental Care products and services including Plan options, Finance and Insurance claims
• Excellent customer service skills face to face, telephone and via email
• Supporting the Practice Manager and clinical team with the smooth running of the practice
• Handling payments
• Accessing sensitive information whilst maintaining patient confidentiality
• Confident leading a team
• Ability to be positive and professional in a fast-paced environment
• Previous administration or receptionist experience, preferably within a healthcare setting
• Strong communication skills face to face, via telephone and email
• Proficient with Microsoft Word and Outlook with overall strong organisation skills
• Previous experience with promoting company products and services
• Preferred Dentally experience

Qualifications

• Demonstrated experience in administration or receptionist roles, preferably in healthcare
• Strong communication skills across in-person, telephone and email channels
• Proficiency with Microsoft Word and Outlook; strong organisation skills
• Experience promoting company products and services
• Preferred Dentally experience

Benefits

• Competitive pay rates and the opportunity to increase this through training and development
• Access to MyHealthcare with remote GP, physiotherapy and mental health support, plus MyHealthcare Allowance (annual, redeemable against Bupa healthcare products, value ~£350)
• My Bupa Extras - discounts at retailers and tools for financial wellbeing
• Discounts at gyms and fitness facilities across the UK (including online digital fitness providers)
• Mental health support via EAP, Family Mental HealthLine and Bupa wellbeing programmes
• Discounted dental insurance for employees and immediate family
• Additional health benefits: Cycle to Work, free annual Flu vaccine, discounted eye tests, Menopause Plan
• Wagestream - access income before payday when needed
• Career pathways and support throughout your working life with Bupa Dental Care
• And many more; ask for details
• Here\'s information about working with us on LinkedIn, Facebook and Instagram
• Inclusive, diverse environment committed to helping people live longer, healthier, happier lives
• Bupa is a Level 2 Disability Confident Employer; interview/assessment offered to disabled applicants who meet minimum criteria; reasonable adjustments available during recruitment
• Bupa Dental Care is an equal opportunities employer
• Shop discounts (over 700 stores): health and wellbeing discounts, discounted dental insurance, free CPD, employee referral scheme, and more