Lead Receptionist

TalentYard Ltd; Greater London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A renowned private clinic is seeking a Lead Receptionist to manage their reception team effectively and enhance patient experience. The role involves leadership, team management, and operational oversight to ensure smooth functioning. Applicants should have experience in a similar environment, with skills in communication and coaching. This position offers opportunities for progression within a supportive work culture. Perfect for leaders looking to thrive in a friendly clinic setting.

Qualifications

• Proven experience in a leadership role within a reception or front desk environment.
• Excellent organizational skills and attention to detail.
• Ability to resolve conflicts and manage team dynamics effectively.

Responsibilities

• Lead and manage the reception team to deliver superior patient experience.
• Ensure smooth daily operations at the reception.
• Conduct performance appraisals and support team development.

Skills

Leadership skills

Team management

Effective communication

Coaching ability

Job description

Job Description

A renowned private clinic on Harley Street with a very friendly and sociable team of people is looking for a Lead Receptionist to lead their reception team, and deliver an exceptional patient experience across all front of house areas within the clinic.

They are a close knit hardworking team and there is huge scope for progression there as well as fantastic benefits.

This role ensures the smooth running of daily reception operations, driving high performance within the team, maintaining consistent standards, and serving as the key link between the reception function and senior management. The Head of Reception will oversee workflow, service delivery, team development, and the professional presentation of the clinic environment.

Head of Reception

This role requires :

Leadership & Team Management

• To lead, support, and manage the Reception Team, promoting a high-performance culture.
• To hold regular 1 : 1s, team meetings, and coaching sessions to ensure clarity, communication, and effectiveness.
• To provide real-time guidance to the team, ensuring all reception tasks are completed accurately and on schedule.
• To support recruitment, onboarding, and ongoing training of team members.
• To conduct probation reviews, performance appraisals, and address underperformance confidently and constructively.