Lead Receptionist

Linnaeus; England; On-site; GBP 34,000; Full time

Job summary

A leading veterinary firm in Rutland seeks an experienced Lead Receptionist to inspire and lead a team, ensuring excellent client care. The role includes managing team dynamics, providing exceptional service, and administrative duties. Applicants should possess strong leadership, communication, and customer service skills, with a supportive work environment provided for personal development. This is a full-time position with weekend rota participation. Attractive perks include generous leave, life assurance, and training opportunities.

Benefits

5 weeks pro rata annual leave

Life assurance 4 × salary

Pension Scheme with employer contributions

Enhanced Sick Pay

Generous staff discounts for pets

Cycle to Work Scheme

Headspace membership

Reduced Gym Membership

Qualifications

• Experience in a client care environment.
• Strong leadership skills to support and engage the team.
• Ability to deliver excellent communication and interpersonal skills.

Responsibilities

• Lead and motivate the team within the practice.
• Provide exceptional customer service to clients.
• Manage rotas and administrative duties.

Skills

Leadership skills

Communication skills

Customer service

Interpersonal skills

Job description

Job Title: Lead Receptionist

Location: Rutland Veterinary Centre - Oakham

Hours: Full Time, 40 hours per week with participation in the weekend rota (Max 1:3 though currently 1:6). Hours can be worked over 4 or 5 days

Salary: £33,280 per annum

Do you enjoy motivating, leading and developing teams? Do you have experience in a client care environment?

We have an exciting opportunity for an experienced, enthusiastic Lead Receptionist to join our friendly team at Oakham. In return we offer a friendly, supportive environment along with a comprehensive 6-month induction program that will ensure you’re equipped with the knowledge needed to effectively lead the team. The right candidate will have access to further training and development opportunities through our CPD programs.

The role:

• Demonstrate your strong leadership skills to support and engage your team
• Deliver excellent communication and show good interpersonal skills
• Provide exceptional customer service, building strong caring relationships with our clients
• Working alongside and supporting the Senior Leadership Team with effective client care strategies
• Resolve issues and concerns effectively with compassionate care to our clients
• Manage rotas and administration requirements

Who we are:

Rutland Veterinary Centre is a first opinion veterinary practice with 5 branches and a hospital in the surrounding area. We pride ourselves in offering on-site emergency care, 24 hours a day, 365 days a year.

Our dedicated team of clinical and non‑clinical staff provide high standards of care to our patients and our clients.

We support many local pet charities and are heavily involved in the local community.

What we offer:

• 5 weeks pro rata, additional bank holidays, annual leave plus Birthday Day off
• Life assurance 4 × salary
• Pension Scheme 3% employer, 5% employee contributions, Salary Sacrifice
• Enhanced Sick Pay
• Enhanced Family Leave
• E‑cars Salary Sacrifice
• Cycle to Work Scheme Salary Sacrifice (perm only)
• Refer a Friend
• Generous staff discount for your pets
• Discount Platform – Benefits Hub
• Reduced Gym Membership (Pure Gym)
• Associate Wellbeing Assistance Programme
• Eye Care Scheme
• Headspace membership

Rutland Veterinary Centre is part of Linnaeus and Mars Veterinary Health, the largest family‑owned veterinary company in the world. Being privately owned, we can truly be driven by our purpose, to create a better world, and think long‑term as opposed to being focused solely on short‑term profits.

At Linnaeus, A BETTER WORLD FOR PETS starts with a better world for our people. Our Associates are over 6,000 strong and empowered to speak up, step up and deliver quality services. You’ll have access to a huge network of specialists, worldwide development opportunities and an easily accessible, comprehensive wellbeing package that prioritises your physical and mental health, allowing you to focus on what you do best – care for pets.

We are committed to fostering a culture that is inclusive and diverse, we care about you and want you to be authentic, with everything you need to perform at your best. We are all individual but two important things bring us together: a commitment to excellence and our passion to achieve our purpose.

All applications with the relevant skills and qualifications will be carefully considered. If you need any support in completing your application or simply want to find out more about Rutland Veterinary Centre, Linnaeus or the role please contact our Talent Acquisition team at [e-mail].