Lead Product Manager

Monzo; City Of London; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

A leading UK digital bank in London is looking for a Lead Product Manager to join their Core Banking team. The role focuses on enhancing customer engagement and driving growth from 13 million to 20 million customers. Ideal candidates should demonstrate strong mentorship skills and a proven track record in product management and cross-functional collaboration. The company supports diversity and offers relocation assistance, flexible working hours, and a learning budget.

Benefits

Flexible working hours

Learning budget of £1,000

Visa sponsorship

Qualifications

• Experience in shipping world-class products at a fast-growing company.
• Track record of leading development of market-leading value propositions.
• Ability to work with diverse teams and adapt to varying working styles.

Responsibilities

• Own the product strategy and lead a product squad.
• Collaborate with various teams to identify and validate new opportunities.
• Mentor another PM and support on their product strategy goals.

Skills

Data-driven decision making

Mentorship and coaching

Cross-functional collaboration

Problem-solving

Job description

🚀 We’re on a mission to make money work for everyone.

We’re waving goodbye to the complicated and confusing ways of traditional banking.

With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!

We’re not about selling products - we want to solve problems and change lives through Monzo ❤️

Monzo is the seventh biggest bank in the UK with a mission to Make Money Work for Everyone. In the last few years we’ve built a banking app with very high daily engagement and an NPS that’s well above the norm. 10 million UK adults have a Monzo account already, but we have a global ambition and the opportunity to impact hundreds of millions - perhaps even billions - of lives.

About Core Banking

We’re looking to hire a product Manager to join our Core Banking collective.

Core Banking is responsible for the current account used by 13 million customers. That includes creating compelling value propositions for different audiences (including Joint, Under 16s and 16 to 17 accounts), designing the overall app structure, the day-to-day money management experience (including features like Trends, Salary Sorter, Bills Pots, and more) and other value propositions like Travel. The collective is also responsible for Subscriptions, which are paid upgrades that unlock extra benefits and functionality that help customers make financial progress.

We’re now gearing up for our next phase of growth, from 13 million to 20 million customers.

What you’ll be working on

As the Lead Product Manager for Core Banking, you’ll ensure that we continue to meet and exceed the needs and expectations of our customers, and drive continued customer growth and engagement with Monzo.

You’ll be expected to own the strategy for your area, lead one product squad yourself (currently focused on Under 16s), and also mentor one other PM with their own product squad.

That means you’ll:

• Create a product strategy for your area, balancing work to create long-term growth and engagement, and work to hit short-term targets.
• Collaborate with engineering, design, data, user research and marketing to identify and validate new opportunities.
• Lead the planning process and associated roadmap prioritisation ensuring alignment within the team and with wider business goals and objectives.
• Create delightful experiences that solve user needs and pain points.
• Work with cross-functional partners (engineering, design, data, user research and marketing) to ensure projects are delivered on time and as planned, as well as with legal, compliance and regulatory affairs where relevant.
• Communicate effectively. You get people inspired by the product vision and you share the right context with the right people at the right time.
• Mentor another PM in your area, supporting on their product strategy goals and delivery.

You should apply if

• You’ve shipped world-class products at a fast growing company.
• You have a track record of leading the development of market-leading value propositions that drive significant growth and engagement.
• You’ve mentored (or managed) other PMs, have the ability to coach others, and can provide clear and constructive feedback to your team and other disciplines.
• You're data-driven and commercial. You have a proven track record of making an impact through experimentation and optimisation.
• You can work effectively with a diverse range of people and working styles - spanning engineering, design, data, user research, marketing, legal and compliance - to get stuff done.
• You’re able to motivate, energise and inspire people towards a common goal.
• You’re passionate about building value for customers and not just achieving business results.
• You’re intellectually honest about your work's performance, continually striving for improvement.
• You can systematically break down and solve complex problems.
• You’re able to make good decisions in complex situations where there’s often no “right answer”.
• You have the urge and resilience to challenge the status quo and make things better, and are full of creative ideas for how to do so.
• You’re a fast learner, humble and curious, and enjoy learning every day and sharing your knowledge and experience.
• You’re excited by what we’re doing at Monzo, especially the current account.

The interview process

• Initial Call with Hiring Manager
• Final Loop, consisting of 3 hour long interviews to assess Project Walkthrough, Case Study and Leadership.
• A final stage with a VP or CPO within the Product team

What’s in it for you

✈️ We can help you relocate to the UK

✅ We can sponsor visas.

📍This role can be based in our London office, but we're open to distributed working within the UK (with ad hoc - at least monthly - meetings in London).

⏰ We offer flexible working hours and trust you to work enough hours to do your job well, at times that suit you and your team.

📚 Learning budget of £1,000 a year for books, training courses and conferences

➕ And much more, see our full list of benefits here

Equal opportunities for everyone

Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog , 2024 Diversity and Inclusion Report and 2024 Gender Pay Gap Report.

We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.

If you have a preferred name, please use it to apply. We don't need full or birth names at application stage 😊