Lead Operator

Neko Health; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A healthcare organization in Greater London is seeking a full-time Clinic Lead Operator. This role involves managing clinic operators, conducting health scans, and ensuring high-quality patient care. Ideal candidates will hold a nursing or biomedical science degree, possess strong independent nursing experience, and have excellent communication skills. You will work closely with the Clinical Site Manager and contribute to both management and service provision responsibilities, ensuring compliance with clinical protocols and a high standard of care.

Qualifications

• Significant experience working independently as a nurse.
• Strong understanding of health screening and diagnostic procedures.
• Excellent communication and interpersonal skills.
• Commitment to evidence-based practice and continuous learning.
• Prior team management experience is a plus.

Responsibilities

• Line management of clinic operators.
• Conduct thorough Neko Health scans on members.
• Provide world-class hospitality care when engaging with members.
• Demonstrate precise phlebotomy skills.
• Monitor KPIs and oversee incident reporting.

Skills

Administrative Skills

Facilities Management

Biotechnology

Creative Production

Design And Estimation

Architecture

Education

Nursing or Biomedical Science degree

Job description

Job Title : Clinic Lead Operator - Neko Health

Hiring manager : Clinic Area Manager

Location : Neko Health London United Kingdom.

Hours : Full-time five days per week 4 days on management activity this will be in the clinic 1 day on service provision.

Salary : To be discussed in interviews

Please submit your interest in the job with a brief email detailing your experience and why you would be a good fit to

Key Management Responsibilities

• Line management of clinic operators
• Performing regular 121s and sit ins with clinic operators
• Recruitment of clinic staff
• Cascading and implementing changes to practice
• Ensuring compliance with Clinical SOPs and protocols
• Monitoring KPIs
• Overseeing incident reporting and risk management
• Reviewing the quality of medical care provided
• Providing feedback to operators on the quality of their medical care
• Monitoring and feeding back on rebooking rate and customer satisfaction
• Manage operator staffing to ensure 100% uptime
• Work closely with the Clinical Site Manager to run the clinic

Key Service Provision Responsibilities

• Conduct thorough Neko Health scan on members
• Provide world class hospitality care when engaging with members
• Demonstrate precise phlebotomy skills
• Work calmly under pressure when encountering tech issues
• Pay high attention to hygiene and cleanliness
• Ensure inventory stock is maintained at an appropriate level
• Contribute to clinical quality improvement activity
• Collaborate with teams across Neko to develop and improve our technology
• To work flexibility and to adapt and update your skills as the role requires

Qualifications

• Nursing of Biomedical Science degree
• Significant experience working independently as a nurse
• Strong understanding of health screening and diagnostic procedures
• Excellent communication and interpersonal skills
• Commitment to evidence-based practice and continuous learning
• Prior team management experience is a plus

We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.

Key Skills

Administrative Skills,Facilities Management,Biotechnology,Creative Production,Design And Estimation,Architecture

Employment Type : Full Time

Experience : years

Vacancy : 1