Lead Online Manager

Sainsbury’s Group; Haverhill; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading retail firm is seeking a Lead Online Manager in Haverhill to oversee the online delivery operation. Responsible for team management and ensuring on-time deliveries while maintaining KPI standards, the ideal candidate will have a strong background in leadership and people management. This role offers a comprehensive benefits package, including a discount card and performance-based bonuses.

Benefits

10% discount on shopping after four weeks

Annual bonus scheme

Free food and hot drinks

Generous holiday entitlement

Employer-matched pension contributions

Wellbeing support access

Cycle to Work scheme

Qualifications

• Proven experience managing teams in fast-paced environments.
• Ability to lead change and improve operational performance.
• Experience handling employee relations issues.

Responsibilities

• Direct and develop a team to ensure on-time delivery and accurate order fulfillment.
• Review data compliance in a KPI-driven environment.
• Plan key trading activities with the store leadership team.

Skills

Leadership

KPI management

People management

Performance improvement

Job description

Overview

Direct a small team of managers to deliver the online delivery operation of the supermarket, taking accountability for every delivery going out on time, every time, so our customers get exactly what they need, when they expect it. The department is fast paced with lots of KPIs; you will review data and ensure compliance with processes and procedures. Plan for upcoming key trading activities and events by working closely with the rest of the store leadership team. Regularly taking full accountability for the store overnight, role modelling and coaching for high standards and efficiency across the store. People management, including pay and scheduling routines, training, communication and employee relations activities such as managing performance, absence and completing disciplinaries. Our online teams work early mornings with picking items for deliveries usually taking place from 04:00 – 08:00.

Responsibilities

• Direct and develop a small team of managers to deliver the online delivery operation, ensuring on-time delivery and accurate order fulfillment.
• Review data and ensure compliance with processes and procedures within a fast-paced KPI-driven environment.
• Plan for upcoming key trading activities and events in collaboration with the store leadership team.
• Take accountability for overnight store operations, modeling high standards and coaching for efficiency.
• Lead people management activities including pay, scheduling, training, communication, performance management, absence management and disciplinaries.
• Coordinate with online team scheduling and acknowledge early-morning delivery picking (typically 04:00 – 08:00).

What makes a great Lead Online Manager

• A passionate leader who is consistently ambitious for customers and colleagues, growing the team to do the same.
• Experience of managing managers in a fast-paced, performance-focused environment.
• Comfort with operating independently in the absence of more senior management.
• Driven to deliver high performance with a focus on efficiency and engagement.
• Confident in using data, interpreting KPIs and performance indicators, with a track record of improvement.
• Inclusive leadership that builds an inclusive team and working environment.
• Ability to manage disciplinaries, performance issues or other employee relations matters (up to dismissal).
• Experience leading large teams in fast-paced, customer-focused environments and developing leaders, building high-performing teams and a culture of ownership and accountability.
• Proven success in delivering exceptional customer experiences across complex operations and teams.
• History of delivering and improving KPIs across sales, stock availability, customer satisfaction and colleague engagement.
• Experience handling sensitive and complex people matters with fairness and sound judgment.
• Leadership experience in an operational setting (retail, hospitality or food service) with ownership of department performance and ability to lead in the store in the absence of senior leadership.
• Evidence of leading change, rolling out new ways of working, embedding new systems or shifting team mindsets with successful adoption.

Benefits and inclusion

• Discount card – 10% discount on your shopping at Sainsbury's, Argos, Tu and Habitat after four weeks; increases to 15% at Sainsbury's every Friday and Saturday and 15% at Argos every pay day.
• An annual bonus scheme based on performance.
• Free food and hot drinks for colleagues in all stores.
• Generous holiday entitlement, maternity and paternity leave.
• Pension – employer contributions matched at 4–7.5%.
• Sainsbury's share scheme – opportunity to build up an investment at discounted rates.
• Wellbeing support – access to emotional support, counselling, legal and financial advice.
• Colleague networks – connect with networks to help fulfil potential.
• Cycle to Work scheme – hire a bike and cycling equipment with tax and NI advantages.
• Special offers on gym memberships, restaurants, holidays, retail vouchers and more.
• Inclusive workplace and shop environment with development opportunities and pathways for progression; flexibility for reasonable adjustments during application or interview stages.

About Us

The Sainsbury's vision is to be the most trusted retailer, where people love to work and shop. We invest in training and development to enable colleagues to offer the best shopping experience and to be a true Great Place to Work. For more about our vision and values, visit our corporate page.