Lead Marine Service Delivery Manager

AL7583 GE Power Norway AS; Rugby; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading technology firm in Rugby is seeking a Lead Marine Service Delivery Manager to oversee after-sales activities and long-term service contracts. The ideal candidate will enhance customer relationships, manage service agreements, and handle financial reporting. Applicants should have extensive customer service experience and excellent communication skills. This role offers attractive compensation and benefits, including flexible working conditions.

Benefits

Employer pension contribution

Private Health Insurance

Life Assurance

26 days vacation + bank holidays

Qualifications

• Extensive experience in the customer service industry.
• Must be the customer’s advocate.
• Understanding of key standard business financial processes.

Responsibilities

• Building new and enhancing existing customer relationships.
• Managing Long Term Service Agreements.
• Handling day-to-day reporting and resource planning.

Skills

Customer service experience

Excellent communication

Multi-tasking

Time management skills

Negotiating contracts

Job description

Lead Marine Service Delivery Manager page is loaded

Lead Marine Service Delivery Manager

Apply locations Rugby time type Full time posted on Posted 4 Days Ago job requisition id R5016516

Job Description Summary

GE’s Power Conversion business, part of GE Vernova, provides electrification systems that are critical to customers’ power and energy needs for their high-performance applications. We work with some of the world’s major energy, maritime and industrial organizations, helping to enable a transition to energy efficiency and decarbonization, including through our specialist motors, drives and control technologies.

The job allows modification of procedures and practices covering work as long as the end results meet standards of acceptability (quality, volume, timeliness etc.).

Job Description

As a key member of the Marine Commercial Service team, you will act as single point of operational contact for after-sales activity to a specified set of Marine customers. The Commercial Service team ensures the diverse range of vessels are maintained, stay in operation and are upgraded during their operating lifecycle.

The Service Delivery Manager will be responsible for the commercial management of day-to-day customer enquiries for after sales service, Conversion, Modernisation and Upgrades (CMU) and managing long term service contracts. You will co-ordinate delivery of spares, remote support and field service engineering for a portfolio of integrated systems equipment developed by GE that powers and controls a fleet of offshore vessels, operating in a range of industries from renewable energy to exploration.

You will have the opportunity to interact with various internal teams as well as suppliers and customers operating globally and work on projects from small service orders to multi-million-dollar projects.

In this role you will focus on:

• Building new and enhancing existing customer relationships.
• Managing Long Term Service Agreements including reactive and planned maintenance activities in globally located Marine vessels.
• Handling all day-to-day reporting, resourcing, and planning activities from service contracts and ad-hoc service requests.
• Being accountable for the cost control and financial reporting for service orders received.
• Liaising with global teams of technical support, field service engineers and project managers to deliver technical, contractual and financial solutions.

We are looking for a committed and professional individual with:

• Extensive experience in the customer service industry.
• Must be the customer’s advocate.
• Excellent communication at all levels (may be presenting/liaising with senior level customers / GE senior management team).
• Multi-tasking and time management skills.
• Understanding of key standard business financial processes (Invoicing/Revenue Recognition/Debt management).
• Understanding of key financial documents and procedures (project reviews, invoices and purchasing process, Billing and trading process).
• Experience of negotiating contracts and claims.
• Permanent Right to Work in the UK and ability to obtain BPSS security clearance
  

What will make you stand out:

• Engineering background or technical knowledge would be an advantage.
• Prior offshore service account management experience.
• Navigating through difficulties and sudden, unexpected inquiries while being able to set priorities and maintain timeliness.
• Ability to maintain business requirements whilst maintaining customer satisfaction.

You can expect from us:

• Challenging and exciting projects.
• A work environment where we understand that not everyone has the same expectations about their jobs, careers and work-life balance and we are happy to discuss flexibility requirements such as hybrid working.
• Attractive compensation.
• Flexible benefits so you can build a package that fits your personal needs. Some core benefits are: Employer pension contribution (not subject to individual contribution), Income protection, Private Health Insurance and Life Assurance.
• 26 days vacation + bank holidays.

Why Join GE Vernova – Power Conversion?

Be part of a company that’s solving global challenges through advanced technology and world-class execution. At GE Vernova, you won’t just plan projects — you’ll shape progress.

GE Vernova | The Energy to Change the World

GE Power Conversion & Storage: Offshore Marine Industries

GE Power Conversion & Storage: Services

Addressing the climate crisis is an urgent global priority and we take our responsibility seriously. That is our singular mission at GE Vernova: continuing to electrify the world while simultaneously working to help decarbonize it.

If we want our energy future to be different…we must be different.

Our mission is embedded in our name. We retain our treasured legacy, “GE,” in our name as an enduring and hard-earned badge of quality and ingenuity. “Ver” / “verde” signal Earth’s verdant and lush ecosystems. “Nova,” from the Latin “novus,” nods to a new, innovative era of lower carbon energy that GE Vernova will help deliver.