Lead Manager – Lambeth Street Outreach Response Team

Thames Reach; City Of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

An organization dedicated to outreach is seeking a Lead Manager for the Lambeth Outreach Response Team. This role involves directly managing a team of workers, ensuring focused outcomes for rough sleepers, and managing relationships with partner organizations. Ideal candidates will be decisive leaders with strong communication skills and experience in managing teams. Benefits include generous holiday allowance and pension contributions.

Benefits

Generous holiday allowance - 29 days per year plus 8 public holidays

Pension contribution of 6.5%

Excellent development opportunities

Wellbeing support

Life assurance

Blue light discount card

Qualifications

• Outcome focused in your approach to work.
• A decisive and effective leader.
• An excellent communicator, able to form and maintain effective working relationships.

Responsibilities

• Directly line managing a team of outreach workers.
• Ensure team focus on facilitating rapid accommodation outcomes.
• Managing service performance and reporting to funders.

Skills

Leadership

Communication

Organizational skills

Job description

We are looking for a Lead Manager to join the Lambeth Outreach Response Team Street.

The Thames Reach Outreach teams operate across London and help those who are rough sleeping to find routes away from the street. The teams respond rapidly and work flexibly to reach people. Individuals are assessed to identify their support needs and support plans are created, including work to obtain identification, access health services and refer to other specialist agencies, including those offering immigration support.

We will not accept applications where Artificial Intelligence (AI) has been used to assist with completing the competency questions.

Responsibilities:

• Be responsible for directly line managing a team of outreach workers.
• Ensure the team are focused on facilitating rapid accommodation outcomes for people who are rough sleeping in Lambeth.
• Be responsible for managing the services performance against its contract, monitoring and regularly reporting to funders on performance in meeting its targets.
• Manage relationships with partner organisations including our commissioners and other local service providers.
• Develop best practice and continuously assess barriers to ending rough sleeping.

Requirements:

• Outcome focused in your approach to work.
• A decisive and effective leader.
• An excellent communicator, able to form and maintain effective working relationships with our stakeholders.
• Organised and able to oversee the operations of a busy outreach team.
• Experienced in directly managing employees, and oversee the management of others in line with Thames Reach policies.

Thames Reach is committed to achieving a diverse workforce that reflects the communities we serve. We value, respect, and celebrate diversity. We welcome and encourage applicants from all sections of the community regardless of their history of homelessness, sex, race, disability, age, sexual orientation, or religious belief.

We offer a range of benefits, including:

• Generous holiday allowance - 29 days per year plus 8 public holidays (pro rata).
• Pension - we contribute 6.5% to your pension when you contribute 1.5%.
• Excellent development opportunities - career progression, regular supervision and appraisals, and learning programmes to support your career with Thames Reach.
• Wellbeing support - our 24/7 employee assistance programme and opportunities for TOIL.
• Life assurance - four times your annual salary and critical illness cover.
• Other benefits including a blue light discount card, interest free season ticket and cycle to work loans.