Lead IT Technician

ATG Europe; Harwell; On-site; GBP 40,000 - 60,000; Full time

Job summary

A space technology provider is seeking a Lead IT Technician to join their team in Harwell, UK. The role involves managing 1st and 2nd level IT support, maintaining technical documentation, and leading the local IT team. Candidates should have 8+ years of experience, a relevant degree, and strong customer service skills. The company is committed to diversity and welcomes all eligible candidates to apply.

Qualifications

• At least 8 years of relevant work experience.
• Fluency in English, both spoken and written.
• Willingness to occasionally work outside regular office hours.

Responsibilities

• 1st and 2nd level call resolution in various IT areas.
• Maintain, update, and integrate Knowledge Base.
• Manage the local IT Team.

Skills

1st and 2nd level call resolution

Microsoft Office365

Team leadership

Proactive customer-focused mindset

Technical support

Education

Vocational training in Information Technology

Bachelor’s Degree in Information Technology

Job description

Overview

We are looking for a Lead IT Technician on behalf of the European Space Agency (ESA) for their location in Harwell, United Kingdom, to join their IT Department. The selected candidate should show integrity and professionalism. Please note, the successful candidate will be employed by ATG Europe (or one of its subsidiaries). Furthermore, upon selection, they will be subject to a general security screening performed by an external provider (further information will be provided at interview stage).

Responsibilities

• 1st and 2nd level call resolution (on location and/or remotely) in the following areas:
  • Windows OS based client devices (Windows 7, Windows 10)
  • Mac OS based client devices
  • Mobile phones and smartphones
  • Office 365
  • Network and local printing facilities
  • Specific corporate applications
  • 1st line networking (LAN, WiFi)
  • Approved client applications (i.e. SAP, Adobe, MS Office, Encryption tools, etc.)
• Evaluate, categorise and log user requests, problems and pro-actively follow up these requests to ensure timely resolution of the delivery and deployment of new workstations (PCs / laptops) and maintenance and replacement of existing workstations, as well as other systems like mobile devices and printers
• Maintain, update and integrate Knowledge Base DB, procedures and working instructions
• Assist and advise the user community in the technical and functional use of the Client’s Corporate services and applications
• Manage the local IT Team

Qualifications

• Vocational training in Information Technology or similar subject
• A Bachelor’s Degree in Information Technology or a similar subject is a strong asset
• At least 8 years of relevant work experience
• Highly proficient with Microsoft Office365
• Proactive and customer-focused mind-set
• Work experience in an international environment is considered an advantage
• Willingness to occasionally work outside regular office hours
• Experience leading a team
• Candidates must be eligible to work in the UK
• Fluency in English, both spoken and written

ATG is dedicated to diversity and inclusion and is an equal opportunity employer. Regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, handicap or any other reason protected by relevant state or municipal legislation, we are pleased to consider all eligible candidates for employment.

Application

Please submit your application in English via the apply button below. Applications submitted in other languages will not be considered.