Lead Generation Administrator

Techwaka; Camberley; On-site; GBP 23,000 - 25,000; Full time

Job summary

A leading finance company based in Camberley is seeking an enthusiastic Client Relationship Specialist to join their Mortgage processing team. In this dynamic role, you'll manage client contacts, generate opportunities for consultants, and ensure exceptional post-sale support while pursuing industry qualifications.

Benefits

Up to 10% discretionary bonus

23 days annual leave, rising to 28

Company sick pay

Aviva Digicare+ access

Employee Assistance Programme

Nuffield Gym discount

Company Pension

Day 1 Life assurance

Qualifications

• Driven, self-motivated individual.
• Outstanding communication skills.
• Ability to use initiative and problem solve.

Responsibilities

• Manage potential clients and lead generation.
• Provide exceptional customer service.
• Update the database of leads and prospects.

Skills

Customer service skills

Communication skills

Problem solving

Relationship building

IT literacy

Tools

MS Office

Excel

Outlook

Job description

We are looking for an enthusiastic customer focused individual to join our Mortgage processing team, as part of our Mortgage Club in our Camberley Office.

As an Client Relationship Specialist, you will be working in a fast paced, client focused environment, generating opportunities for mortgage consultants, managing inbound lead flow and distribution, managing renewal activity and providing exceptional post-sale support to our clients. This will be alongside study towards industry recognised qualifications to support your career progression.

Main responsibilities of a Client Relationship Specialist

• Contact and manage potential clients through various channels, including our existing CRM systems and other as required
• Contact and qualify leads through phone calls, emails and other communication methods
• Update a database of leads and prospects for future reference
• Collaborate with sales to assist with effective lead generation
• Provide exceptional customer service to clients
• Manage and prioritise multiple tasks and projects to meet deadlines
• Ability to work across other business departments and assist with other tasks as required

Skills and Experience required to be a Client Relationship Specialist

• Being driven and self-motivated.
• Good telephone manner, strong relationship building and customer service skills.
• Ability to use your own initiative and problem solve quickly and efficiently.
• Outstanding communication skills at all levels, both written and verbal.
• IT literate (MS Office, Excel and Outlook).

Benefits

• Competitive starting basic salary - £23,859 to £25,000 dependent on qualifications.
• Up to 10% discretionary bonus, annual.
• 23 days annual leave from day 1, plus bank holidays, rising to 28 days with length of service.
• Company sick pay, after probation.
• Aviva Digicare+, including annual health check up/blood test, 24/7 access to remote NHS GP and nutritional and mental health services.
• Perks at Work - Discounts on products and services inc electrical & Travel.
• Discounts on estate agency, mortgage, conveyancing and surveying services.
• Access to Lifeworks 24hr, 7 days per week Employee Assistance Programme.
• Nuffield Gym discount - 20% on memberships at Nuffield Health & Fitness clubs across the UK.
• Company Pension and Day 1 Life assurance for all colleagues.

Dynamois an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.

Don't meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At Connells Group we are dedicated to building a diverse, inclusive and authentic workplace. So, if you're excited about this role but your experience doesn't fit perfectly with every aspect of the job description, we encourage you to apply anyway. You may be just the right candidate for this or other opportunities.

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