Landlord Liaison Officer

BCP Council; Bournemouth; On-site; GBP 31,000 - 37,000; Full time

Job summary

A local government authority in Bournemouth is seeking a Landlord Liaison Officer for a 12 to 18 month FTC. This role focuses on developing relations with landlords, supporting tenants to sustain their tenancies, and ensuring compliance with local housing regulations. Strong communication, problem-solving skills and knowledge of financial assistance schemes are essential. This role is pivotal in preventing homelessness and providing tenants with supportive services. Competitive salary offered in a thriving community-focused environment.

Benefits

Attractive enhanced benefits

Career-defining roles

Qualifications

• Exceptional communication and interpersonal skills.
• Strong problem-solving and decision-making abilities.
• Knowledge of local housing regulations and financial assistance schemes.
• Ability to work independently and as part of a team.
• Experience in homelessness prevention and tenancy sustainment is desirable.

Responsibilities

• Develop and maintain relationships with private sector landlords.
• Support landlords and tenants to sustain tenancies and prevent homelessness.
• Administer the council’s financial assistance schemes.
• Ensure compliance with relevant policies and procedures.
• Conduct regular property inspections and ensure standards.

Skills

Communication skills

Problem-solving abilities

Decision-making

Knowledge of housing regulations

Teamwork

Software proficiency

Job description

Pay range for this role will be £31,537-£36,363 (pro rata for part time colleagues).

Job Title

Landlord Liaison Officer – 12 and 18 month FTC

Key Responsibilities

• Develop and maintain strong relationships with private sector landlords.
• Support landlords and tenants to sustain tenancies and prevent homelessness.
• Administer and make decisions regarding the council’s financial assistance schemes.
• Ensure compliance with relevant policies and procedures.
• Collaborate with the Housing Services Team to increase access to the private rental sector for our customers.
• Provide advice and support to landlords and tenants on tenancy‑related issues.
• Conduct regular property inspections and ensure properties meet required standards.
• Identify tenants at risk of homelessness and implement early intervention strategies.
• Work closely with local agencies and support services to provide comprehensive assistance to tenants.
• Develop and deliver training sessions for landlords on best practices for tenancy sustainment and homelessness prevention.

Requirements

• Exceptional communication and interpersonal skills: Ability to clearly convey information, actively listen, and build rapport with landlords, tenants, and team members. Strong written and verbal communication skills are essential for preparing reports, tenancy agreements, and correspondence.
• Strong problem‑solving and decision‑making abilities.
• Knowledge of local housing regulations and financial assistance schemes.
• Ability to work independently and as part of a team.
• Proficiency in relevant software and tools.
• Experience in homelessness prevention and tenancy sustainment is highly desirable.

Contact

Please discuss this role with Kerry Payne on [e-mail] or 01202 118476.

About BCP Council

BCP Council provides services to a diverse community of 400,000 residents and employs more than 5,000 people. Our area includes over 15 miles of beautiful world‑renowned coastline. We can offer career‑defining roles to transform and improve services. By working with us, you can help deliver a vision of a thriving, world‑class, prosperous and inclusive place for generations to come.

Benefits

At BCP Council, we’re not just building a workforce— we’re transforming how we recognise and reward our people. We offer attractive enhanced benefits and a new Pay and Reward package.

Legal Statements

Applicants to this post will be required to complete Disclosure & Barring Service Check. Please refer to the Person Specification for more details.

This post is covered by Part 7 of the Immigration Act (2016) and therefore the ability to speak fluent English is an essential requirement for the role.

Please note, this role is not eligible for visa sponsorship and we can only consider applicants with existing right to work in the UK.