Laboratory Office Manager & Operations Lead

Eurofins USA Clinical Diagnostics; Castleford; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in compliance and testing is seeking an Office Manager for their Castleford location. This full-time position involves supporting operational and sales teams, managing day-to-day administrative tasks, and providing excellent customer service. Key responsibilities include acting as the main contact for calls, maintaining records, overseeing CRM data input, and assisting the Laboratory Business Manager. Candidates should possess strong organizational skills and a proactive approach. The role offers a competitive package, including annual leave and pension provisions.

Benefits

Competitive salary

Good pension provision

Training and development

Five weeks annual leave plus bank holidays

Qualifications

• Strong organizational skills and proactive attitude are essential for success.
• Experience in customer service and administration will be beneficial.
• Ability to manage data inputs efficiently.

Responsibilities

• Act as the first point of contact for all incoming calls.
• Maintain records and monitor business KPIs.
• Manage data input to company CRM related to service delivery.
• Act as Personal Assistant to the Laboratory Business Manager.
• Manage receipt and dispatch of goods to customers.
• Provide IT support for basic queries.
• Liaise with contractors for building maintenance.
• Supervise part-time administrative staff as required.

Skills

Proactive organization

Customer service

Data management

Basic IT skills

Tools

HubSpot (CRM)

Job description

A leading company in compliance and testing is seeking an Office Manager for their Castleford location. This full-time position involves supporting operational and sales teams, managing day-to-day administrative tasks, and providing excellent customer service. Key responsibilities include acting as the main contact for calls, maintaining records, overseeing CRM data input, and assisting the Laboratory Business Manager. Candidates should possess strong organizational skills and a proactive approach. The role offers a competitive package, including annual leave and pension provisions.