Laboratory Equipment Field Service Engineer

Cypartners; Haverhill; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading life science organization is seeking a Field Service Engineer to oversee installations and provide exceptional support for laboratory water purification systems across the Cambridge region. The candidate should possess an HNC in an Engineering or Scientific discipline, hold a full UK driving licence, and be based within 30 minutes of Cambridge. This role offers a chance to thrive in a technically challenging environment while contributing to scientific advancements.

Benefits

Opportunities for growth and development

Autonomy in work

Qualifications

• Strong technical background from field service or laboratory experience.
• Must hold a full UK driving licence.
• Excellent communicator with customer-first mindset.

Responsibilities

• Install and commission laboratory water purification systems.
• Carry out planned maintenance and repairs.
• Provide customer support and training.
• Product validation and calibration.

Skills

Problem-solving

Customer communication

Technical troubleshooting

Adaptability

Field service experience

Education

HNC in Engineering or Scientific discipline

Job description

Field Service Engineer – Life science instrumentation

Cambridge Region

Ready to take the next step in your field service career? CY Partners is supporting a leading life science organisation in the search for a Field Service Engineer who wants to make a real impact. This is a fantastic opportunity to join a business where your technical expertise, curiosity and customer focus will shape the experience of scientists across the region.

Your Role

As a Field Service Engineer, you’ll be the technical backbone of a growing Life Science operation. Your work will ensure customers receive exceptional service, seamless installations and reliable ongoing support. No two days will look the same and that’s exactly what makes this role exciting.

You’ll be involved in:

• Installation & commissioning: Installing and commissioning instrumentation, predominantly laboratory water purification systems across customer sites, ensuring outstanding performance from day one.
• Maintenance & servicing: Carrying out planned maintenance to maximise uptime and reliability.
• Repairs: Troubleshooting and resolving technical issues with speed, care and precision.
• Validation & calibration: Ensuring systems meet regulatory standards and customer specifications.
• Customer support & training: Empowering users to get the best from their equipment, delivering training with confidence and clarity.
• Regional Travel: A field-based role with regular travel across the Cambridge area, offering variety, autonomy and daily engagement with customers and teams.

Who You Are

• HNC (or equivalent) in an Engineering or Scientific discipline.
• Strong technical background, ideally from field service or alternatively demonstrable experience within a laboratory environment.
• Confident problem solver with the ability to diagnose and resolve issues quickly.
• Excellent communicator with a genuine customer-first mindset.
• Adaptable, organised and comfortable travelling across the region.
• A collaborative team player who can also work independently.
• Previous field service experience is beneficial, though full training and onboarding will be provided.
• Able to identify and generate leads for new hardware, consumables, accessories and service contracts through the CRM.
• Based within 30 minutes of Cambridge.
• Must hold a full UK driving licence.
• Must have full right to work in the UK (sponsorship is not available).

What’s on Offer

• You’ll be joining a company that values people for who they are and what they bring. You’ll have access to meaningful opportunities to grow, develop and carve your own path.
• If you’re motivated by autonomy, technical challenge and supporting scientific progress, this is a role where you can thrive.

CY Partners is acting as an Employment Agency in connection with this vacancy.