Key Holder i - ks UK York (30 Hours)

KATE SPADE; York and North Yorkshire; On-site; GBP 40,000 - 60,000; Full time

Job summary

A luxury fashion brand is seeking a Keyholder to achieve sales goals and deliver exceptional customer service. You will represent the brand, develop a personal clientele, and ensure that operational tasks are executed effectively. The ideal candidate has professional selling skills and prior experience in luxury goods. This role is pivotal in providing customers with the ultimate brand experience while working in a team environment.

Qualifications

• Prior luxury goods experience preferred.
• Ability to develop a personal clientele.
• Strong product knowledge across all categories.

Responsibilities

• Achieve individual sales goals.
• Deliver exemplary customer service.
• Execute operational tasks per company directives.

Skills

Professional selling skills

Exceptional interpersonal skills

Ability to multi-task

Teamwork

Job description

Crisp color, graphic prints and playful sophistication are the hallmarks of kate spade new york. From handbags to clothing and décor, our exuberant approach to the everyday encourages personal style with a dash of incandescent charm. We call it living colorfully.

A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive.

Primary Purpose

The Keyholder contributes to achieving store goals in sales, productivity, and service by utilizing Kate Spade selling skills and Kate Spade Service training. You will be responsible for meeting personal sales and productivity goals, and delivering service that meets or exceeds expectations. You will represent Kate Spade to the consumer, act as an ambassador of the brand, and ensure customers' needs are consistently exceeded.

Client & Service Expert

• Achieves individual sales goals;
• Develops strong product knowledge across all categories;
• The sales associate is responsible for ensuring exemplary customer service by delivering the ultimate Kate Spade experience;
• Able to develop a personal clientele through effective use of the selling skills, proactive client outreach and use of client book.

Building Brand Equity

• Understand and communicate the Kate Spade aesthetic, brand philosophy and lifestyle to the customer;
• Demonstrate interest and ability to work as part of a team.

Operational Excellence

• Execute operational tasks as per company directives;
• Accurately processes all POS transactions;
• Adhere to and apply visual directives, ensure that store standards are executed daily;
• Heightened responsibility as Keyholder for the store.

Skills and Abilities Required

• Professional selling skills and exceptional interpersonal skills;
• Prior luxury goods experience preferred;
• Proactive ability to multi‑task and prioritize;
• Works well in a team environment.