Key Account Service Manager: Growth & Service Excellence

Kion Group; Swanley; On-site; GBP 45,000 - 60,000; Full time

Job summary

A leading logistics firm in the UK is looking for a Key Account Service Manager. In this role, you will build and manage relationships with large customer accounts and ensure that contract terms are met. Responsibilities include managing service-related issues, conducting account reviews, and leveraging KPI data to drive performance. The ideal candidate will have strong analytical skills, IT proficiency, and P&L management experience. This position offers a dynamic work environment with a focus on customer needs and business growth.

Qualifications

• Ability to produce high-quality reports.
• Effective prioritization and meeting tight deadlines.
• Energetic, motivated team player required.

Responsibilities

• Build and manage relationships with large customer accounts.
• Act as the primary escalation point for service-related issues.
• Conduct account reviews and present KPI performance to customers.

Skills

Analytical skills

Problem-solving skills

Attention to detail

Team player

Negotiation skills

Tools

Microsoft Office

Basic SAP (ERP and CRM)

SAP Business Warehouse

Job description

A leading logistics firm in the UK is looking for a Key Account Service Manager. In this role, you will build and manage relationships with large customer accounts and ensure that contract terms are met. Responsibilities include managing service-related issues, conducting account reviews, and leveraging KPI data to drive performance. The ideal candidate will have strong analytical skills, IT proficiency, and P&L management experience. This position offers a dynamic work environment with a focus on customer needs and business growth.