Key Account Manager - Scotland

Tesco; Scotland; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading food wholesaler in Scotland is seeking a results-driven Key Account Manager to build strong customer relationships and drive sales growth. The ideal candidate will have a proven B2B sales background, experience in hospitality or catering, and strong communication skills. This role offers a comprehensive benefits package, including discounts with the parent company. The position emphasizes collaboration with internal teams and focuses on continuously improving customer satisfaction and market growth.

Benefits

10% off at Booker

Up to 15% off at Tesco

Discounts on insurance

Health check discounts

Pension contributions

Life Assurance

Qualifications

• Proven success in business development and B2B sales within group customers.
• Experience in catering wholesale or hospitality with exposure to tender completion.
• Excellent verbal and written communication skills.

Responsibilities

• Execute strategic sales plans to achieve company targets.
• Build and maintain strong customer relationships.
• Identify opportunities to increase repeat basket spend.

Skills

Active listening

Relationship Management

Resilience

Knowledgeable about products

Agile

Positive Attitude

Organised

Collaborate/Influence

Team player

Confident in presenting

Tools

Microsoft Office 365

Job description

Booker • Scotland • Apply by 31-Dec-2025

As a results-driven Key Account Manager, you will build strong relationships with customers, helping them grow their businesses and positioning Booker as their preferred wholesale catering partner.

You will drive sales and volume growth with both existing and new group customers by identifying opportunities and delivering tailored catering solutions.

There will also be a requirement to manage and lead tender proposals through to submission working in collaboration across internal depts to support completion. By staying attuned to customer feedback, you will ensure their voices are heard across the business, contributing to the continuous improvement of our catering proposition.

What is in it for you

At Booker, along with being a great place to work and giving you an opportunity to get on in your career, we also offer the following fantastic package of benefits:

• A Booker colleague card with 10% off purchases at Booker and double discount events up to three times a year.
• After 3 months service, a Tesco colleague discount card with 10% increasing to 15% off most purchases at Tesco for a 4 day period after every four-weekly pay day, ie. thirteen times a year. In addition to 10% off at Tesco Cafe and 20% off all F&F purchases.
• 10% off pay monthly & SIM only deals with Tesco Mobile for yourself, along with further great deals through-out the year.
• Up to 30% off car, pet and home insurance at Tesco bank. Terms and conditions apply.
• Free eye test when you spend £50 or more. You can also save 30% when you spend £50 or more on glasses, prescription sunglasses and contact lenses.
• 50% off health checks at Tesco Pharmacy.
• Exclusive access to discounted RAC breakdown cover rates
• An exclusive deals and discounts website saving you money on everyday purchases including a cycle to work scheme.
• After 3 months service, you can join our annual Save As You Earn share scheme which allows you to buy Tesco shares in the future at a discount.
• Retirement savings plan (pension) - save up to 5% and Booker will match your contribution.
• Life Assurance - You are covered for death in service life cover of up to three times annual pay
• Health and Wellbeing support and resources including our 24/7, confidential Employee Assistance Programme and Virtual GP for you and your family.
• A great holiday package

You will be responsible for

• Execute strategic sales plans to achieve company targets
• Build and maintain strong customer relationships with regular diarised updates
• Identify opportunities to increase repeat basket spend with existing customers
• Own the commercial proposition with regular price reviews where applicable
• Identify new market opportunities and expand group customer base
• Collaborate effectively with the branch support team to drive customer satisfaction
• Understand the food service market and engage new customers and increase sustainable market share
• Maintain excellent product knowledge and understand profitable, sustainable product mixes
• End to end tender proposals through to submission
• Provide exceptional customer service and support
• Monitor and report on sales performance, adjusting strategies as needed
• Stay updated on industry trends and competitor activities
• Provide constructive feedback through appropriate channels
• Role model the win together behaviours
• Align sales strategies with business objectives through feedback to the product team

You will need

Experience relevant for this job:

• A proven success in business development and B2B sales within group customers
• Experience in the catering wholesale or hospitality with exposure to tender completion
• Ability to learn local catering industry and market dynamics
• Proficiency in Microsoft Office 365 and confidence in using data and tools to inform strategy
• Enthusiasm for the catering industry and a commitment to excellence
• Self-motivated and goal-oriented, with a strong desire to achieve targets
• Excellent verbal and written communication skills for effective interaction with customers and team members
• Ability to adapt to varying external and internal stakeholders
• Capability to work independently and as part of a team

Relevant skills relevant for this role

• Active listening to understand customer needs and provide solutions
• Relationship Management: Quickly build rapport and understand customer drivers, adapting your style as needed
• Resilience: Handle rejection and maintain a positive attitude, learning and adapting from each situation
• Knowledgeable: Quickly understand our products, club cards, and rewards to overcome challenges
• Agile: Adapt focus quickly, especially regarding competition, to meet customer needs
• Positive Attitude: Maintain a proactive, can-do approach and demonstrate a growth mindset
• Organised: Plan daily activities and prioritise effectively
• Collaborate/Influence: Challenge effectively while maintaining strong cross-functional relationships to achieve common goals
• Be a team player, sharing experience and knowledge
• Confident in presenting to a wider audience

About us

Booker is the UK's leading food & drink wholesaler. We are privileged to serve independent retailers, caterers and small businesses, from locations across the country. We operate over 190 cash and carry branches, eight distribution centres, five Best Food Logistics sites, as well as six support centre locations across the UK.

Diversity, equity and inclusion (DE&I) at Booker means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, we're a place where Everyone's Welcome.

We know life looks a little different for each of us. That's why at Booker and Best, we always welcome conversations about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we may be able to support you.

We're proud that Booker is a Disability Confident Committed employer and we're committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support you can expect, please contact [e-mail]

Please note

We can only accept candidates over the age of 18 if the role requires working before 6:15 am or after 9:45 pm or involves working in areas such as the warehouse, beers, wines & spirits, and driving roles.

On the occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order for us to manage all of the applicants appropriately. We will only be able to offer individual feedback to those candidates who attend an interview.

Booker Group is part of Tesco plc, however, is operated separately from the core Tesco business and as such the benefits offered will be different from those offered at Tesco

For more information about us please visit www.bookergroupjobs.co.uk