Key Account Manager in England

Payments Recruitment; England; Hybrid; GBP 40,000 - 50,000; Full time

Job summary

A leading fin-tech company is seeking an Account Manager to maintain and develop relationships with a key client. You'll work with a supportive team in a hybrid model, ensuring compliance with KPIs and managing escalations. Successful candidates will have a robust background in financial services, strong communication skills, and experience in account management. A competitive salary plus benefits are offered.

Benefits

Bonus

Excellent benefits

Qualifications

• Track record of managing complex clients in financial services.
• Experience in account management or customer success.
• Ability to achieve KPIs and SLAs.

Responsibilities

• Maintain and develop client relationships within a key account.
• Manage contractual obligations and compliance with KPIs.
• Drive internal and external meetings on client accounts.
• Handle issues or escalations between customers and teams.
• Monitor client activity including financial performance.

Skills

Relationship building skills

Communication skills

Contract monitoring and management

Self-motivated

Technological proficiency

Job description

Overview

Our client is a successful international fin-tech with an impressive portfolio of payment solutions products. Due to continued growth, our Client Services area is keen to hire a brilliant Account Manager to join the friendly & supportive team & manage a high profile key account.

• £40-50k basic + bonus + excellent benefits
• Hybrid working, London, Manchester or Birmingham office 2 days/week

The role

• maintaining & developing client relationship within a complex key account
• manage contractual obligations & ensure compliance with KPI's & SLA's
• own and develop the customer contact plan, holding regular internal & external meetings on the client account
• become the key conduit between customer and internal teams, managing issues or escalations/complaints
• raising support and change tickets on behalf of clients, ensuring you monitor these until resolved successfully
• create and run regular reports, monitoring all aspects of client activity including financial performance, profitability & risk
• work closely with external 3rd parties when needed, including processors, card schemes or fulfilment centres

About you

• great communicator
• previous track record in successfully managing a complex client within a payments banking or financial services environment
• brilliant relationship building skills gained in account management, customer success or client service management style roles
• contract monitoring & management experience, with a focus on achieving agreed KPI's & SLA's
• self motivated, good with technology