Key Account Manager / Contract Services Manager

Trinity Fire & Security Systems; Remote; GBP 50,000 - 60,000; Full time

Job summary

A leading fire safety service provider in the UK is seeking a Contract / Key Account Manager to oversee high-profile service contracts and maintain client relationships. The role involves managing operational performance while ensuring compliance with fire safety standards. Ideal candidates will have knowledge of fire alarm systems and experience in managing complex stakeholder relationships. A full UK driving licence is required, as the position involves significant travel throughout the country. Join a dynamic environment that offers career growth and valuable exposure to diverse challenges.

Benefits

Company car or car allowance

23 days holiday plus bank holidays

Pension and life assurance

Employee assistance programme

Career growth opportunities

Qualifications

• Must have knowledge of BS5839 standards.
• Experience in a managerial role preferred.
• Full UK driving licence required.

Responsibilities

• Manage full lifecycle of major service contracts.
• Build partnerships with key clients.
• Oversee service planning and operational performance.
• Monitor SLAs and KPIs.
• Support technical teams for compliance.

Skills

Knowledge of fire alarm systems

Problem-solving mindset

Customer-first attitude

Confidence in managing high-value contracts

Ability to manage multiple stakeholders

Job description

Contract / Key Account Manager

Location: Based South (National Coverage)
Salary: car or allowance benefits

Company: Trinity Fire & Security (part of PTSG Premier Technical Services Group)

At Trinity Fire & Security we dont just maintain fire systems we protect people businesses and reputations.

Were looking for a hands-on Contract / Key Account Manager to take charge of several high-profile multi-million-pound customers. Youll be the vital link between our clients and our operational teams making sure our fire alarm service inspection and installation contracts run like clockwork.

This isnt a desk-based account management role. Youll be out meeting clients solving problems making things happen and ensuring every SLA and KPI is hit if not exceeded.

What youll be doing

• Own the full lifecycle of major service contracts from mobilisation to delivery and renewals.

• Build trusted long-term partnership with a key client.

• Oversee planning service and operations to ensure consistent performance and profitability.

• Monitor SLAs and KPIs resolve issues quickly and identify improvement opportunities.

• Support technical teams on-site and ensure compliance with BS5839 and relevant standards.

• Attend client meetings across the UK typically 12 days per week of travel.

What were looking for

You might already be a Contract Manager or Key Account Manager or perhaps a Service Manager or Engineering Supervisor ready to take the next step. Youll have:

• Knowledge of fire alarm systems and BS5839 standards.

• A proactive problem-solving mindset and a customer-first attitude.

• Confidence in managing high-value contracts and multiple stakeholders.

• A full UK driving licence and willingness to travel when needed.

What youll get

• (depending on background)

• Company car or car allowance

• 23 days holiday bank holidays

• Pension life assurance and employee assistance programme

• Real career growth within one of the UKs fastest-growing safety service providers

Join a business where no two days are the same where your ideas matter and where youll genuinely see the results of your work.

Key Skills IT Hardware,Ado,Agriculture,Market Research,Art And Craft

Employment Type: Full Time

Experience: years

Vacancy: 1

Yearly Salary Salary: 50000 - 60000