Key Account Manager

Red Rock Partnership Ltd; Huddersfield; On-site; GBP 29,000; Full time

Job summary

A leading maintenance services provider in Huddersfield is seeking a Key Account Manager to oversee reactive maintenance accounts. The role requires strong organisational skills, excellent communication abilities, and experience in a similar environment. You will be responsible for scheduling works, managing subcontractors, and ensuring client satisfaction through effective communication. This is an office-based position offering a competitive salary and numerous benefits.

Benefits

28 days annual leave

Birthday off

Healthcare cover

Company pension with employer contribution

Discretionary bonuses

Training support

Qualifications

• Experience in a similar role, ideally within reactive maintenance.
• Confident communicator with various stakeholders.
• Ability to build strong relationships across all levels.

Responsibilities

• Schedule reactive maintenance works and source sub-contractors.
• Ensure jobs are scheduled on time and run efficiently.
• Keep clients updated on progress.

Skills

Strong organisational skills

Excellent attention to detail

Confident communicator

Problem-solver

Relationship building

Education

GCSE or equivalent

Tools

Job management systems (Tradify, JobLogic, etc.)

Job description

Key Account Manager

Office-based | £29,000 per year | Full-time

Benefits

• 28 days annual leave (plus bank holidays)

• An extra day off for your birthday every year

• Healthcare cover (Level 1 with WPA)

• Company pension with 5% employer contribution

• Discretionary bonuses

• 1 month of training to get you set up for success

Responsibilities

We\'re looking for an organised and proactive Key Account Manager to join our team and take ownership of reactive maintenance accounts. This is an office-based role where you\'ll play a vital part in keeping things running smoothly for clients and contractors alike.

• Scheduling reactive fabric repair works and, when needed, sourcing sub-contractors

• Making sure all jobs are scheduled on time and run efficiently

• Keeping clients updated on progress and ensuring portals are always up to date

• Managing subcontractors and service partners to maintain profitability and quality

• Moving jobs through the workflow from start to invoice (both internally and on client systems)

• Working closely with sales and management teams to improve processes and create best practices

• Running reports to ensure all reactive maintenance works are completed on time

Qualifications

• Strong organisational skills with excellent attention to detail

• Experience in a similar role (ideally within reactive maintenance or services sector)

• Confident communicator with colleagues, clients, suppliers, and contractors

• A natural problem-solver with a positive, can-do attitude

• Ability to build strong relationships across all levels

• Experience with job management/CAFM systems (Tradify, JobLogic, Concerto, Vantify, Proactis, Riskwise) would be a huge plus

Requirements

• GCSE (or equivalent) - A-level or above is a bonus but not essential