Key Account Manager

Fleet Alliance; Glasgow; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading fleet management company in Glasgow seeks a Key Account Manager to manage Salary Sacrifice clients, ensuring excellent service and relationship management. Responsibilities include client onboarding, scheme delivery, and generating income opportunities. Candidates should have B2B account management experience and an understanding of salary sacrifice schemes. The role offers flexible working and a vibrant office culture with an exceptional benefits package.

Benefits

35 days holiday plus additional days off

Wellbeing and social events

Flexible benefits like gym memberships

Qualifications

• Experience managing accounts within a B2B environment.
• Background or understanding of salary sacrifice.
• Demonstrated success in multi-stakeholder account management.
• Experience in client relationship management with upsell capabilities.
• Strong understanding of contract management and SLAs.

Responsibilities

• Manage Salary Sacrifice clients on a day-to-day basis.
• Build and maintain strong relationships with key client stakeholders.
• Conduct quarterly client reviews and produce reporting.
• Identify opportunities to improve processes and service delivery.
• Support onboarding of new Salary Sacrifice clients.

Skills

Account management

Relationship management

Client engagement

B2B experience

Tools

CRM systems

Job description

About Fleet Alliance

As part of Global Vehicle Group (GVG) – the UK’s largest and most diverse B2B leasing broker – Fleet Alliance is a multi-award-winning fleet management and salary sacrifice scheme provider. We manage over 70,000 vehicles with a combined funded value exceeding £2.5 billion. Our market-leading Fleet 360 model ensures the best combination of advice, products, competitive pricing, and outstanding service. We utilize our cloud-based fleet management suite e‑Fleet and our award‑winning smartphone app e‑Fleet Mobile to deliver excellent service to clients. Our dedicated team provides named contacts for account management and award‑winning customer service. We're also really nice people!

The Role

The Key Account Manager (Salary Sacrifice) will account manage a portfolio of Salary Sacrifice clients on a day-to-day basis, ensuring a high‑quality service experience through proactive support, accurate reporting, and strong relationship management.

The role acts as the primary link between clients and Fleet Alliance, supporting onboarding, ongoing scheme delivery, and client retention, while working closely with the Fleet Alliance sales team to identify and generate incremental income opportunities.

What will I be doing

• Manage Salary Sacrifice clients on a day-to-day basis, acting as the main point of contact for all scheme‑related queries.
• Build and maintain strong, long‑term relationships with key client stakeholders.
• Ensure service levels are met or exceeded, resolving issues efficiently and professionally.
• Conduct quarterly client reviews.
• Produce and deliver regular and ad‑hoc reporting to clients and Fleet Alliance, providing clear insights into scheme performance.
• Monitor scheme activity, uptake, and utilisation, highlighting trends and opportunities where appropriate.
• Ensure all data and reporting is accurate, timely, and compliant with internal and client standards.
• Identify opportunities to improve processes, service delivery, and client satisfaction.
• Ensure all activity adheres to relevant regulatory, compliance, and internal governance requirements.
• Keep up to date with Salary Sacrifice legislation, market trends, and product developments.
• Act as the key liaison between clients and the Fleet Alliance sales team, ensuring clear communication and alignment.
• Support sales activity by identifying upsell and cross‑sell opportunities within existing accounts.
• Contribute to the generation of incremental income through proactive account development and client engagement.
• Support the onboarding of new Salary Sacrifice clients, ensuring a smooth and compliant implementation.
• Maintain and regularly review existing Salary Sacrifice schemes to ensure accuracy, compliance, and optimal performance.
• Coordinate scheme changes, renewals, and enhancements in line with client requirements.

What will I need to succeed

• Experience managing accounts within a B2B environment
• Background or understanding in salary sacrifice
• Demonstrated success in multi‑stakeholder account management, including HR, Finance, Reward, Procurement, and Board level
• Experience in client relationship management with the ability to upsell and cross‑sell within existing accounts
• Track record of delivering account growth, retention, and long‑term client value
• Strong understanding of contract management and service‑level agreements (SLAs)
• Experience working collaboratively with Sales, Operations, Product, and various teams
• Familiarity with CRM systems and data‑led account planning
• Confident presenting account reviews, insight and strategic recommendations to senior client audiences

Why you will love working with us

Fleet Alliance is based in SkyPark, Glasgow, a dynamic setting that boasts stunning Glasgow panoramas and our offices have a lively and collaborative work culture.

These aren’t just empty words either, with our business being recognised as a UK Great Place to Work for 14 consecutive years. We are also listed in the top 100 Best Workplaces for Women & recognised as a Best Workplace in Financial Services Great Place to Work Sector Category.

Fleet Alliance has flexible working hours and a hybrid option of 2 days working from home and 3 in the office, which means that you can achieve a better life balance.

We offer anindustry-leadingpersonal benefits package which includes:

• 35 days holiday plus 2 duvet days, a shopping day, a volunteering day and your birthday off every year!
• Annual Birthday Voucher, Wellbeing Voucher, VIP Concert Tickets, a fitness tracker and a range of social, charity and wellbeing events
• Flexible benefits to choose from such as cinema tickets, gym memberships and health insurance

If you’re attracted to working our distinctive, fun and flexible culture, then joining Fleet Alliance might be the right move for you.

To learn more about Fleet Alliance being a Great Place to Work visit:

Careers at Fleet Alliance - Fleet Alliance

Working at Fleet Alliance Limited | Great Place To Work® UK

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