Key Account Handler

Jackson Hogg Ltd; Seaham; On-site; GBP 60,000 - 80,000; Full time

Job summary

A growing customer-focused business is seeking a Key Account Handler to join their sales team in County Durham. This full-time role involves managing customer inquiries, processing orders, and building relationships. Ideal candidates will have experience in internal sales or account handling and excellent communication skills. The position offers opportunities to enhance customer satisfaction and support team goals.

Qualifications

• Experience in internal sales, account handling, or customer service in a commercial environment.
• Previous experience in managing accounts preferred.

Responsibilities

• Handle incoming sales calls with professionalism.
• Prepare quotations and follow up to maximize sales.
• Process customer orders efficiently.
• Resolve customer queries quickly.
• Review account activity for sales opportunities.
• Maintain records in CRM and ERP systems.

Skills

Excellent communication and listening skills

Strong organisational skills

Proactive approach

Competent with Microsoft Office

Ability to build rapport

Tools

CRM systems

ERP systems

Job description

Key Account Handler

Location: County Durham (Full-Time, Onsite)
Hours: Monday to Friday, Full Time

We're working with a growing, customer-focused business in County Durham looking to add a Key Account Handler to their internal sales team. This role suits someone who enjoys building relationships, solving customer problems, and delivering a market-leading level of service. You'll act as a trusted advisor to your customers, managing enquiries, processing orders, following up on quotes, and identifying opportunities to grow and develop each account.

Key Responsibilities

• Handle incoming sales calls with professionalism, enthusiasm, and genuine interest in each customer's business
• Prepare accurate quotations and follow up to maximise conversion rates
• Process customer orders efficiently through internal systems
• Resolve customer queries quickly to maintain excellent satisfaction levels
• Review account activity to identify trends and opportunities for cross-selling or upselling
• Re-engage non-spending accounts to drive additional revenue
• Maintain accurate records within CRM and ERP systems
• Support marketing campaigns and participate in promotional sales initiatives
• Collaborate with the wider sales team to share insights and deliver team goals

About You

• Experience in internal sales, account handling, or customer service within a commercial or environment
• Excellent communication and listening skills — confident on the phone and able to build rapport easily
• Strong organisational skills with attention to detail and the ability to prioritise effectively
• A proactive approach, willing to go the extra mile for customers and the team
• Competent with Microsoft Office and CRM/ERP systems

If you're passionate about customer service and enjoy working in a fast-paced, commercial environment where your efforts make a real impact, we'd love to hear from you