Key Account Executive

SUEZ; Birmingham; On-site; GBP 100,000 - 125,000; Full time

Job summary

A leading waste management company in Birmingham is seeking an Account Manager to support key accounts and enhance customer relationships. You will manage complex requests and develop sales pipelines while ensuring compliance with industry regulations. Ideal candidates have customer service experience and knowledge of the UK waste and resource industry. Join us to be part of a sustainable future and enjoy competitive benefits including flexible working arrangements.

Benefits

Flexible working arrangements

Comprehensive health and wellness programs

Career advancement opportunities

Qualifications

• Experience in a junior account management or customer services role.
• Ability to manage service levels and create a great customer experience.
• Knowledge of the UK waste and resource industry required.
• Full UK driving license is required.

Responsibilities

• Support the management of key accounts and handle complex requests.
• Conduct face-to-face site visits to key stakeholders.
• Develop sales pipelines and handle contractual documentation.
• Provide outstanding customer service and resolve internal issues quickly.

Skills

Relationship-building

Analytical skills

Customer service

Intermediate MS Office skills

Job description

What will I be doing?

• We’ll look to you to support the management of key accounts – handling complex requests and acting as a key contact.
• Face to face site visits to key stakeholders, It’s a chance to make the most of your relationship-building skills.
• Developing sales pipelines, upselling waste services and handling contractual and legislative documentation, while observing industry regulations, not just externally, but within SUEZ recycling and recovery UK too.
• You’ll build great links with staff internally, so that any issues can be resolved quickly. That way, you’ll provide outstanding customer service that goes over and above.

What are the requirements?

• Ideally, you already have some experience in a junior account management or customer services role.
• Whatever your background, you’ll enjoy working with clients and making sure they get the best. You’ll also be used to managing service levels, maximising profits and creating a great customer experience.
• You must have an analytical nature and enjoy working with data, using your intermediate MS office skills.
• Knowledge of the UK waste and resource industry is required.
• Due to the location of the offices and the flexible nature of the role, occasional travel anda full FULL UK driving licence is required.

Who we are

Join us, and you’ll be part of a forward-thinking business where people are free to grow. In a workplace where respect, team spirit, customer focus, and commitment to the environment are real values – not just words on a page. As part of our dedicated team, you’ll play an important part in the essential work we are doing to build a sustainable future.

At Suez, we believe in investing in our people. You’ll have access to continuous learning and development opportunities, empowering you to reach your full potential. Our inclusive culture ensures that everyone’s voice is heard and valued, fostering innovation and collaboration.

We offer competitive benefits, including flexible working arrangements, comprehensive health and wellness programs, and opportunities for career advancement. By joining Suez, you’ll be contributing to a mission‑critical role that makes a real difference in the world.

If you’re ready to take on this challenge and be part of a team that’s dedicated to making a positive impact, apply to Suez today. Together, we can build a sustainable future.