Key Account Director / Client Interface Director

NG Bailey; London; On-site; GBP 200,000 +; Full time

Job summary

A leading engineering and services business is seeking a Client Interface Director in London to oversee major construction projects. The role requires experience in large-scale projects and strong leadership skills. Responsibilities include ensuring client commitments are met and facilitating communication between clients and teams. The company offers various benefits, including a pension plan and private medical insurance, along with opportunities for personal development.

Benefits

Pension with up to 8% employer contribution

Salary Sacrifice EV Car Scheme

25 days holiday

Personal Wellbeing and Volunteer Days

Private Medical Insurance

Free 24/7 mental health support

Flexible benefits including Dental Insurance and Gym Memberships

Personal development programme

Qualifications

• Previous senior leadership role - Project Director / Senior Project Manager experience.
• Experience as a client representative, Communication Manager, or in Supply-chain Management.

Responsibilities

• Accountable for ensuring commitments are met.
• Identify key client representatives and develop project communication plans.
• Lead on all client escalation matters.

Skills

Large construction project experience

Outcome thinking

Teamwork & collaboration

Learning & sharing professional and technical excellence

Job description

Overview

Client Interface Director / Key Account Director
London
Permanent
Competitive + Flexible Benefits

Freedom Group are looking for a Client Interface Director to join the business in an integral role in delivering major projects. We are looking for someone with experience across large scale construction projects who understands the client's perspective and can be the conduit between them and our site delivery team to ensure projects are delivered as smoothly as possible.

Responsibilities

• Accountable for ensuring NGB and Freedoms commitments are met.
• Identify all key client representatives.
• Develop and implement project communication plan.
• Identify project roles & responsibilities to ensure effective communication is achieved.
• Develop project wide process.
• Lead on all client escalation matters.
• Develop project insights & performance metrics.
• As part of the client initiation phase the Client Interface Director will develop the communication strategy by defining clear channels and frequencies of communication.
• Establish protocols for regular updates, feedback collection, and issue resolution.

What we're looking for

• Large construction project experience.
• Previous senior leadership role - Project Director / Senior Project Manager experience.
• Client representative, Communication Manager, Supply-chain Management experience.
• The candidate should have - outcome thinking, teamwork & collaboration, learning & sharing professional and technical excellence.

Benefits

• Pension with a leading provider and up to 8% employer contribution
• Salary Sacrifice EV Car Scheme
• 25 days holiday
• Personal Wellbeing and Volunteer Days
• Private Medical Insurance
• Free 24/7 365 Employee Assistance Program to support mental health and well-being (including counselling sessions and legal advice)
• Flexible benefits including Dental Insurance, Gym Memberships, Give As You Earn, Travel Insurance, Tax Free Bikes
• Personal development programme

Next Steps

As a business, we're on a journey to build on our culture where everyone is included, treated fairly and with respect. This starts with recruitment and how we bring people into the organisation. We'll outline the recruitment process with plenty of notice. If you require accommodations to participate in the application or interview process, please let us know and we will work with you to ensure your needs are met.

About Us

Freedom are part of the NG Bailey Group, one of the leading independent engineering and services businesses in the UK. Founded in 1921, with a turnover of £500m and 3000 employees, we are proud of our history of developing great people through our investment in training. Working across a variety of sectors within the building and infrastructure industry, our innovative, responsible and forward thinking approach allows us to work on fantastic ground-breaking projects, providing solutions using the latest tools and technologies. Progression is something we value and we will make sure that when you join us you have a clearly defined development path, supported by regular reviews, training and ongoing support to enable you to be the best you can be.