Key Account Coordinator Logistics

Career Choices Dewis Gyrfa Ltd; Gloucestershire Science & Technology Park; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading company in the industry is seeking a Key Account Coordinator in Gloucestershire. The role involves managing multiple key client accounts, ensuring high service levels, and supporting account management activities. Ideal candidates should have office experience and skills in data analysis and relationship management. This full-time position offers a hybrid work schedule and benefits, including 25 days holiday, a discretionary annual bonus, and free parking.

Benefits

25 days holiday plus bank holidays

Discretionary annual bonus

Cycle to scheme

Free parking

Qualifications

• Previous office experience is essential.
• Comfortable communicating with various stakeholders.
• Logistics experience or a sales background is desirable.

Responsibilities

• Act as a first point of contact for new inquiries.
• Prepare and maintain documentation.
• Produce reports on customer performance and profitability.
• Support account management activities.
• Coordinate key reports across the business.

Skills

Strong relationship management

Data analysis

CRM proficiency

Organizational skills

Job description

Our fantastic client based in Stroud, who is one of the most well-known companies in their industry, is currently recruiting a Key Account Coordinator to join their team, on a full-time, permanent basis.

In this role, you’ll take ownership of managing multiple key client accounts, ensuring a high level of service while meeting expectations and deadlines.

You’ll be confident building and maintaining strong relationships, comfortable communicating with a range of stakeholders, and able to balance this with a detail-focused, analytical approach when working with data and processes.

This position could suit someone with logistics experience, or a professional looking to transition from a sales role, or an organised office-based candidate seeking a busy, varied role in a new industry.

Key Duties

Act as a first point of contact for new enquiries, gathering information and sharing relevant details with the appropriate teams.

Prepare and maintain a range of documentation, including proposals, operating agreements and contracts.

Support cost and pricing activities for existing customers, including compiling data and assisting with analysis.

Produce reports and insights to help understand customer performance and profitability.

Maintain accurate and up-to-date customer records within the CRM system.

Support account management activities, including customer communications and ongoing account requirements.

Build and maintain strong client relationships, with a focus on service improvement and long-term partnerships.

Assist with the onboarding and handover of new customers to ensure a smooth transition.

Participate in regular customer meetings, including monthly and quarterly reviews.

Coordinate and distribute key reports across the wider business.

Help manage internal processes and liaise with other departments to ensure effective collaboration.

Provide general administrative and operational support to senior stakeholders and the wider team.

Key Attributes

• Previous office experience
• Friday 8:30am - 5pm (1 day per week work from home if desired) Salary: Confidential (able to disclose immediately upon application) benefits including; - 25 days holiday plus bank holidays
• Discretionary annual bonus
• Cycle to scheme
• Hybrid working (1 day per week from home)
• Free parking