Kent Contact Handler (Maidstone)

Essex Police and Kent Police; Aylesford; On-site; GBP 22,000 - 28,000; Full time

Job summary

A law enforcement agency in Aylesford is seeking Contact Handlers to provide exceptional service in response to emergency and non-emergency calls. The role involves working in the Force Control Room, where you will receive comprehensive training and develop vital skills. Ideal candidates are proficient in Microsoft applications and possess strong typing skills. This position offers a competitive salary and growth opportunities.

Benefits

Excellent training and support

Competitive salary with progression opportunities

Qualifications

• Familiar with Microsoft Word, Excel and Outlook.
• Strong typing skills to ensure information is collected with speed and accuracy.
• Professional telephone manner.

Responsibilities

• Answer emergency and non-emergency calls and determine the most appropriate response.
• Provide first class service to members of the public.

Skills

Familiar with Microsoft Word

Strong typing skills

Professional telephone manner

Job description

Overview

Contact Handlers play a key role in the front line response for members of the public. As a 999/101 Contact Handler, based at the Force Control Room in Maidstone, you will help to provide first class service to the people of Kent, answering emergency and non-emergency calls and making decisions to determine the most appropriate response.

Location

Coldharbour Police Station. This is based in Aylesford, just off Junction 5 of the M20. If you do not have a driving license, we recommend checking public transport as this is very limited early morning and late nights.

Training

Training will last 11 weeks and is a mix of classroom-based learning and working within the live environment, all of which will take place at our Force Control Room at Coldharbour. However, should this change you will be notified as soon as possible.

Responsibilities

• Answer emergency and non-emergency calls and determine the most appropriate response
• Provide first class service to members of the public

Qualifications

• Familiar with Microsoft Word, Excel and Outlook
• Strong typing skills to ensure information is collected with speed and accuracy
• Professional telephone manner

Benefits

• Excellent training and support
• Competitive salary with progression opportunities

Other information

Kent Police welcomes applications regardless of age, disability, marital status (including civil partnerships), pregnancy or maternity, race, religion or belief, sexual orientation, transgender, sex (or gender), employment status.

This post is open to British Citizens, members of the EC or other states in the European Economic Area. If you are a Commonwealth citizen or a foreign national, you must be a resident in the UK free of restrictions and with indefinite leave to remain in the UK. All applications must have lived in the UK continuously for the past three years.

Kent Police is an equal opportunities employer. Communications may be recorded for monitoring purposes.

Successful applications will be worked towards an anticipated intake; however, due to operational factors, a place on an intake is not guaranteed and the planned date of your training may change. Please note, we reserve the right to close or extend this position depending on application numbers and the suitability of candidates. Therefore, we would advise you to submit an application as soon as possible.