Justice Case Worker

Shaw Trust; Norwich; On-site; GBP 20,000 - 30,000; Full time

Job summary

A community support organization in England is seeking a dedicated individual to manage and support a caseload of participants, helping them overcome barriers and achieve sustainable employment. Ideal candidates will have experience in community support, excellent IT skills, and a strong understanding of client challenges. The role offers significant benefits including generous annual leave and development opportunities.

Benefits

25 days annual leave plus bank holidays

Paid volunteering leave

Enhanced pension scheme

Life Assurance

Learning and development opportunities

Health and Wellbeing initiatives

Qualifications

• Relevant experience in a community support role.
• Demonstrable experience of working to targets.
• Familiarity with Microsoft Office and database usage.

Responsibilities

• Manage a caseload of participants in the community.
• Provide support and guidance to overcome barriers.
• Help participants achieve milestones for sustainable employment.

Skills

Excellent IT skills

Excellent verbal and written skills

Customer service skills

Understanding of client barriers

Job description

Overview

Manage a caseload of participants in the community, providing high quality support and guidance, enabling participants to engage and break down barriers to successful resettlement, achieve agreed milestones and develop enhanced skillsets, leading them into an ultimate goal of sustainable employment.

Requirements / Qualifications

• Relevant experience in particular discipline
• Demonstrable experience of successfully working to targets
• Excellent IT skills, including familiarity with Microsoft Office software and previous experience of working with databases.
• Excellent verbal and written skills and ability to communicate concisely and effectively
• Demonstrable experience of providing excellent customer service skills
• Understanding of our client group and the barriers our clients may face
• Understanding of data protection and information securit

About Shaw Trust

Shaw Trust promotes team spirit, inclusiveness and it is an organisation where everybody is somebody. I am proud to be part of this great organisation.

At Shaw Trust we believe everyone has the right to live a decent and dignified life and an opportunity for rewarding work. We are a social purpose organisation challenging inequality and breaking down barriers to enable social mobility.

For us being part of the solution is about creating the conditions for this to happen, advocating and delivering services that make a real difference. Working in partnership not competition, we are part of an eco-system of purpose-led organisations, striving for a fairer, more equal society centred on opportunity for all.

Benefits

• 25 days annual leave per year (plus bank holidays), with incremental increases post 3 years' service up to 28 days, and the option to purchase additional holiday
• 2 days paid volunteering leave each year
• An enhanced pension scheme after 6 months
• Life Assurance at 3 times your annual salary rate
• Access to a suite of learning and development opportunities including paid for apprenticeship and masters' levels qualifications, and management development programmes
• Opportunities to connect with our employee diversity networks (LGBTQ+ Support Network, Racial Equality Network, Disability Equality Network, Women's Network, Neurodiversity Peer Support Network, Menopause Peer Support Group, The MANaging Network, The Young Professionals Network and Back to Work Support Group)
• Health and Wellbeing initiatives including internal support, employee assistance programme and health cash plan

Diversity & Inclusion

Join a diverse and inclusive organisation

Shaw Trust is committed to creating a diverse and inclusive working environment, where every employee, regardless of their background or lived experience, feels that they belong and can progress in their career.

In addition;

• We are proud to be certified as an employer who meets the National Equality Standard, the accepted standard for inclusiveness in business across the UK.
• We are Disability Confident Leaders, support the guaranteed interview scheme and use of the government's Access to Work scheme.
• We are proud to hold the menopause friendly accreditation, hosting a regular Menopause Peer Support Groups providing a safe space for colleagues share experiences or ask questions.
• Living our values, we are keen to reflect the diversity of UK society at every level within our organisation.