Junior Technical Support Technician

Strutmasters.com; Birmingham; On-site; GBP 40,000 - 60,000; Full time

Job summary

A technology solutions company based in Birmingham is seeking a Junior Helpdesk Support Technician. This full-time role is ideal for recent graduates with a passion for technology. Responsibilities include troubleshooting, responding to service requests, and providing technical assistance. Candidates should have a good understanding of computer systems and mobile devices. Pay starts at £12.21 per hour, based on experience.

Qualifications

• Recent school leaver or graduate with related credentials.
• Passion for technology and providing technical solutions.
• Good understanding of computer systems and mobile devices.

Responsibilities

• Take ownership of customer issues and resolve them.
• Troubleshoot and identify solutions for technical issues.
• Provide technical assistance related to computer systems.
• Respond to and document all service support requests.
• Manage equipment inventory and technical support inventory.

Skills

Customer service and communication skills

Diagnostic and resolution skills

Knowledge of computer system configuration

Hands-on approach to PC hardware

Analytical skills

Education

Relevant credentials or degree

Tools

MS Windows

Linux-based operating systems

Job description

Job Title

Junior IT Support Technician

Overview

Our client is looking for a Junior Helpdesk Support Technician. This position is best suited for a school leaver or someone who has recently graduated with related credentials or a degree in this field and is seeking a future career with limited experience. The company is based in Saltley, Birmingham. The role is full-time, temporary to permanent, working Monday to Friday, 08:00 – 17:00.

Pay rate from £12.21 per hour, depending on experience.

We are looking for an individual with a passion for technology and a drive to provide technical solutions. A good understanding of computer systems, mobile devices, and other technical products is preferred.

Responsibilities

• Take ownership of customer issues reported and see problems through to resolution.
• Research, diagnose, troubleshoot and identify solutions to resolve mobile device and system issues.
• Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
• Provide step-by-step technical help, both written and verbal.

Role & Responsibilities

• Provide technical assistance and support related to computer systems, hardware, or software to clients, end users, and the organization.
• Monitor, respond to and document all service support requests and resolutions via telephone or email to support clients.
• Respond to queries, run diagnostic programs, isolate problems, and determine and implement solutions.
• Manage equipment inventory, including booking out replacement parts and arranging collection and return of faulty goods.
• Have a good understanding of MS Windows, installation and configuration of Windows drivers, and troubleshooting of general technical issues.
• Coordinate with and provide support to remote field operatives, client IT personnel and contractor IT personnel as required.
• Complete administrative aspects of the role while striving to identify and eliminate errors.
• Install, configure, and maintain related hardware.
• Tear down, rebuild, repair and refurbish hardware for redeployment.

Key Skills Required

• Excellent customer service and communication skills.
• Ability to diagnose and resolve hardware, firmware and software issues related to all products.
• Strong knowledge of computer system configuration, setup, and maintenance.
• Hands-on approach to PC hardware and basic system building skills.
• Mechanical and electrical aptitude is an advantage.
• Analytical skills and ability to troubleshoot and think independently.
• Knowledge of Linux-based operating systems is advantageous but not essential.
• Diagnosing and troubleshooting hardware and software issues affecting mobile devices and other products.
• Performing maintenance and updates to ensure optimal software/hardware performance.

If you are available and have the correct accreditations or degree in this sector, please apply online and a consultant will contact you as soon as possible.

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