Junior Technical Support Engineer Networking & Scripting

Principle HR; Staines-upon-Thames; On-site; GBP 25,000 - 35,000; Full time

Job summary

A recruitment agency is seeking a Junior Technical Support Engineer to join their team located in Staines-upon-Thames, England. The ideal candidate will have 1-3 years of experience in technical support or similar roles, possess strong communication skills, and be adept in troubleshooting customer issues across networking and operating systems. This role offers an excellent opportunity for someone early in their career to gain valuable experience in enterprise-scale SaaS environments.

Qualifications

• 1-3 years' experience in technical support, IT support, NOC, or service desk.
• Good understanding of networking fundamentals.
• Ability to read and understand scripts in any language.

Responsibilities

• Troubleshoot customer issues across networking and OS components.
• Analyze logs on Windows and Linux systems.
• Explain technical problems clearly to non-technical users.

Skills

Technical support experience

Networking fundamentals (DNS, TCP/IP, HTTP/HTTPS)

Communication skills

Curiosity

Tools

Windows

Linux

JavaScript

Job description

Overview

We're hiring a smart, curious junior Technical Support Engineer who enjoys understanding how things really work — networks, operating systems, logs and scripts — and can explain it clearly to customers. This is a great opportunity for someone early in their career who's technically solid, hungry to learn, and wants exposure to enterprise-scale SaaS environments.

What you'll be doing

• Troubleshooting customer issues across networking, OS and automation components
• Analysing logs on Windows and Linux systems
• Reading and understanding scripts to diagnose issues
• Explaining technical problems clearly to non-technical users
• Owning support cases and working through issues end to end

What we're looking for

• 1-3 years' experience in technical support, IT support, NOC, service desk or similar
• Good understanding of networking fundamentals (DNS, TCP/IP, HTTP/HTTPS)
• Working knowledge of Windows and Linux
• Ability to read and understand scripts - any language - preferred JavaScript
• Strong communication skills and confidence dealing with customers
• Curious mindset - you ask why, not just what

Apply

If you enjoy troubleshooting, learning fast, and building strong technical foundations, apply with your CV or get in touch for a quick conversation.