Junior Tech Support for Enterprise SaaS

Synthesia Limited; Remote; GBP 25,000 - 35,000; Full time

Job summary

A fast-growing SaaS company is looking for a Junior Technical Support Specialist to provide first-line technical support to enterprise customers. Responsibilities include assisting with investigations, resolving issues, and collaborating with an experienced team. Ideal candidates have at least a year of experience in technical support along with strong communication skills. The role offers a competitive salary, stock options, and flexible working arrangements.

Benefits

Competitive salary

Stock options

Flexible working arrangements

Qualifications

• Minimum of 1 year experience in technical support.
• Excellent verbal and written communication skills.

Responsibilities

• Deliver first-line technical support to enterprise customers.
• Assist with investigations and resolve issues.
• Collaborate with experienced team members.

Skills

Technical support experience

Strong communication skills

Job description

A fast-growing innovative SaaS company is seeking a Junior Technical Support Specialist to deliver first-line technical support to enterprise customers. You will assist with investigations, resolve issues, and collaborate with experienced team members. Ideal candidates have a year of experience in technical support and strong communication skills. The role offers a competitive salary, stock options, and flexible working arrangements.