Junior Support Analyst

Berry Recruitment Group.; Lyndhurst; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading provider of healthcare service solutions is seeking a Junior Support Analyst to provide first-point technical support for users. The role involves troubleshooting a variety of devices, managing user accounts, and logging requests. Ideal candidates should have a keen interest in IT, some customer service experience, and strong communication skills. The office is based in Totton, and this position offers opportunities for growth and skill development.

Qualifications

• A keen interest in IT.
• Customer service experience would be advantageous.
• Good communication skills are essential.
• Professional and adaptable in providing guidance.

Responsibilities

• Providing first-point technical support for users.
• Troubleshooting problems with various devices.
• Building and configuring new hardware.
• Managing user account tasks like password resets.
• Installing and configuring software updates.
• Logging incidents and requests accurately.

Skills

IT troubleshooting

Customer service

Communication skills

Job description

A leading provider of healthcare service solutions are looking for a Junior Support Analyst to join the team in the office based in Totton.

Responsibilities

• Providing first-point technical support for users via telephone, email, and ticketing systems, resolving common IT issues quickly.
• Troubleshooting problems with desktops, laptops, mobile devices, printers, and basic network connectivity.
• Building, imaging, and configuring new hardware (PCs, laptops) following company standards and deployment processes.
• Managing user account tasks such as password resets, access requests, and basic permission changes.
• Installing and configuring approved software, updates, and patches on end-user devices.
• Logging all incidents and requests accurately, escalating more complex issues to the 2nd or 3rd Line when required.
• Providing excellent customer service experiences.

Qualifications

• A keen interest in IT
• Customer service experience would be advantageous
• Technical IT experience would be advantageous
• Good communication skills
• Professional and adaptable, able to provide guidance to both colleagues and senior managers
• A proactive and self‑motivated learner, who is willing to research resolutions to issues or develop new skills