Junior project manager

Bending Spoons; Greater London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A growing technology firm in Greater London seeks a talented individual to enhance customer support operations. Responsibilities include improving workflows, overseeing support activities, and collaborating on new tools. Applicants should possess strong reasoning skills, drive, and teamwork spirit, with proficiency in English required. The role offers competitive pay, equity options, flexible hours, and a supportive learning environment.

Benefits

Flexible hours

Remote working

Health insurance

Learning and training support

Generous parental support

Relocation package

Yearly retreat

Qualifications

• Ability to solve complex problems using first principles.
• Ambitious and holds themselves to a high standard.
• Willing to support team efforts and collaborate.
• Fluent in reading, writing, and speaking English.

Responsibilities

• Improve customer support operations through various projects.
• Ensure an outstanding support experience for customers.
• Collaborate with teams to launch new support tools.
• Strengthen relationships with key B2B customers.
• Explore opportunities to promote new product offers.

Skills

Reasoning ability

Drive

Team spirit

Proficiency in English

Job description

At Bending Spoons, we’re striving to build one of the all-time great companies. A company that serves a huge number of customers. A company where team members grow to their full potential. A company that functions at unparalleled levels of effectiveness and efficiency. A company that creates value for shareowners at an extraordinary rate. And a company that does so while adhering to high ethical standards.

To achieve this objective, we execute the following strategy : We acquire a digital business with untapped potential and make it as successful as we can by leveraging our platform—which comprises our expertise, technologies, data, brand, talents, and company culture. Then, we invest the proceeds into making our platform more powerful, and into acquiring new businesses. Thus, our strategy sees us combine an investor’s attention to capital allocation with the hands-on approach of an operator.

For a talented, driven, and collaborative individual, working at Bending Spoons is an opportunity to learn, make an impact, and progress their career at an exceptionally high rate. That’s our promise to such a candidate.

A few examples of your responsibilities

• Improve customer support operations through a range of projects—from bringing on new external providers to making workflows and tools more effective.
• Ensure an outstanding support experience, coordinating and overseeing the execution of a range of activities that deliver customers with fast, consistent, reliable assistance.
• Collaborate with other teams to launch new support tools such as chatbots, and to refine the overall support experience for customers of newly acquired businesses.
• Strengthen relationships with key B2B customers by ensuring great service and identifying new ways our products can support their growth.
• Explore and implement high-potential opportunities to promote new product offers and encourage greater customer engagement.

What we look for

• Reasoning ability. Given the necessary knowledge, you can solve complex problems. You think from first principles, and structure your ideas sharply. You resist the influence of biases. You identify and take care of the details that matter.
• Drive. You’re extremely ambitious in everything you do—and your initiative, effort, and tenacity match the intensity of your ambition. You feel deeply responsible for your work. You hold yourself to a high—and rising—bar.
• Team spirit. You give generously and without the expectation of receiving in return. You support the best idea, not your idea. You're always happy to get your hands dirty to help your team. You’re reliable, honest, and transparent.
• Proficiency in English. You read, write, and speak proficiently in English.

What we offer

• Incredibly talented, entrepreneurial teams. You’ll work in small, result-oriented, autonomous teams alongside some of the brightest people in your field.
• An exceptional opportunity for growth. We go to great lengths to hire individuals of outstanding potential—then, our priority is to put them in the ideal position to thrive. Spooners in their 20s lead products worth hundreds of millions of dollars. And if you’ve got what it takes, you’ll soon be playing an essential role in major projects, too.
• Competitive pay and access to equity in the company. Typically, we offer individuals at the start of their career a salary of £41,255 in London and €39,892 elsewhere in Europe. Compensation varies by location and expected impact, and grows rapidly as you gain experience and translate it into greater contributions. For individuals who demonstrate exceptional capability, we may offer compensation that extends beyond the usual ranges to reflect their higher expected impact. If you're offered a permanent contract, you'll also be able receive some of your pay in company equity at a discounted price, thus participating in the value creation we achieve together. If relocating to Italy, you may enjoy a 50% tax cut.
• All. These. Benefits. Flexible hours, remote working, unlimited backing for learning and training, top-of-the-market health insurance, a rich relocation package, generous parental support, and a yearly retreat to a stunning location. We help each Spooner set up the conditions to do their best work.