Junior IT Support Technician

Castle Employment Agency Ltd; Driffield; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading employment agency is seeking a Junior IT Support Technician in Brandesburton, United Kingdom. In this role, you'll provide frontline IT support, assisting users with technical issues while adhering to ITIL best practices. Ideal candidates will have 1-3 years in customer-facing support, strong communication skills, and a proactive approach to problem-solving. This position offers a structured entry into a stable organization focused on service quality and collaboration, making it an excellent opportunity for career development.

Benefits

Exposure to a broad range of technologies

Structured entry-level role

Opportunity to develop technical skills

Qualifications

• 1 to 3 years’ experience in a customer-facing support role, ideally in IT.
• Logical approach to fault finding and issue resolution.
• Good working knowledge of Microsoft Windows client devices.

Responsibilities

• Act as the first point of contact for all IT-related issues.
• Deliver support via phone, email, chat, and face-to-face.
• Accurately log and manage incidents within the service desk system.

Skills

Customer service focus

Excellent communication skills

Problem-solving skills

Knowledge of Microsoft Windows

Organizational skills

Proactive attitude

Job description

Junior IT Support Technician – Brandesburton

Salary: Competitive, dependent on experience
Hours: 40 hours per week
Location: Brandesburton, East Yorkshire
Type: Full-time, permanent

Are you an early-career IT professional who enjoys helping people and solving technical problems? This is an excellent opportunity to join a well-established organization in Brandesburton as a Junior IT Support Technician, providing frontline IT support within a busy, service-driven environment.

You will be the first point of contact for IT issues across the business, playing a key role in delivering a positive user experience while ensuring systems and processes are followed in line with ITIL best practice. This role offers strong foundations for someone looking to build a long-term career in IT support.

Key Responsibilities

• Act as the first point of contact for all IT-related issues, providing 1st line support prior to escalation
• Deliver support via phone, email, chat, and face-to-face interactions
• Accurately log, update and manage incidents within the service desk system
• Diagnose and resolve technical issues methodically, taking ownership through to resolution where possible
• Escalate issues appropriately while managing customer expectations
• Adhere to agreed SLAs and internal IT policies and procedures
• Maintain the IT asset database, ensuring equipment is fully accounted for and cost controlled
• Identify and report recurring issues or trends relating to users, software or departments
• Support wider IT initiatives and service improvement projects
• Work flexibly across varying day-shift patterns
• Undertake additional tasks as required by the Service Desk Manager

What We’re Looking For

• 1 to 3 years’ experience in a customer-facing support role, ideally within IT or technology
• Strong customer service focus with excellent communication and interpersonal skills
• Logical, structured approach to fault finding and issue resolution
• Good working knowledge of Microsoft Windows client devices
• Understanding of Active Directory (Users and Computers) and Microsoft Exchange
• Well organized with good time management and the ability to work independently
• Proactive, flexible and eager to learn
• Full UK driving licence and access to own transport

Desirable

• Experience supporting mobile devices across Microsoft, Apple and Android platforms
• Exposure to ITIL-aligned service desk environments

What You’ll Receive

• A structured entry-level IT role within a supportive service desk team
• Exposure to a broad range of technologies and user environments
• Opportunity to develop technical skills and progress within IT
• A stable organization with a strong focus on service quality and collaboration